Salesforce Team Lead (reloc.)
ERP
Salesforce Team Lead (reloc.)
Exness
Limassol
Type of work
Undetermined
Experience
Senior
Employment Type
Permanent
Operating mode
Office
Exness
Exness is a multi-asset broker with an international team of 1,800 people, a third of whom work in the Technology and Data offices. We develop products that help experienced traders to trade various assets with better-than-market conditions.
Tech stack
Salesforce
People Management
JavaScript
REST
Apex
Service Cloud
Sales Cloud
Marketing Cloud
Job description
Online interview
Friendly offer
With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume.
Your role at Exness:
As our one and only Salesforce team lead, you will oversee a talented team of 12 Salesforce professionals. You will have close involvement in business discussions and the opportunity to be an inspiring people leader while also remaining hands-on in your professional technical field. This position is open to relocation to our on-site locations in Cyprus or Malaysia.
You will:
As a technical lead:
- Assess and implement technologies and tools within the team and being the final decision-maker in choice of team’s technologies and instruments, run an expert assessment of the selected instruments.
- Analyze and eliminate product incidents and implement changes to predict and prevent future incidents together with the team, taking responsibility for the product incidents.
- Participate in the process of quarterly planning, set goals for the team, and analyze interconnections to achieve goals.
- Take part in the process of assessing the accomplishment of team goals.
- Participate in reporting: allocation of resources for projects, a report on the work performed by the team for the past week/quarter, and others, if necessary.
- Determine technical solutions for business tasks as a team (the way for product business requirements to be technically implemented).
- Interact with other team leaders of the technology function teams to identify the interconnections between products and build an appropriate compatible architecture.
- Develop and implement procedures and standards for technical support of business applications, together with the team.
- Ensure that the level of technical support is consistent with the parameters agreed with a business consumer.
- Dedicate part of the time to solve problems that correspond to professional skills independently.
As a line manager:
- Lead the team to deliver the service (implementation, support of business applications) within a specific time frame according to the policies and procedures of the technology function, including participation in hiring, performance review, and team members feedback (together with the manager and HRBP).
- Take over developing and mentoring new team members and actively support the ongoing development of current team members (in conjunction with the manager, L&D and HRBP).
- Participate in setting team goals, as well as goals for specific team members.
- Motivate and inspire the team to achieve high results.
- Know the strengths and help to improve the weaknesses of all team members for further development and achieving better performance.
The ideal candidate has:
Hard skills:
- Previous experience as a Salesforce team lead/Salesforce architect, with experience in people management.
- Deep understanding of the SF platform to be able to provide work estimations
- Understand corporate needs and be able to respond in time
- Experience in Service Cloud, as well as integrations and development (Sales Cloud and Marketing Cloud a plus)
- Full Salesforce life cycle-implementation experience
- Proficient in Apex, JavaScript, VisualForce, Aura, and LWC
- Experience working with CTI, live chat, Einstein Bot, platform events, skill-based routing, external object, and Marketing Cloud (a plus)
- Experience with web services (REST and SOAP, JSON and XML, etc.)
- Experience with Jitterbit and Flosum (a plus)
Soft skills:
- Technical leadership and team motivation
- Ability to influence positively other team members and communicate openly in 1-to-1s and in groups
- Ability to motivate other team members to achieve goals and support colleagues to improve their performance (with the help of the manager and HRBP)
- Ability to effectively manage time and resources
- Ability to cascade strategic goals and decompose them into daily team tasks
- A good level of written and oral communication skills, with the ability to present complex technical solutions clearly to different audiences
- A proactive approach, taking ownership as well as being result-oriented and responsible
- Ability to work well under pressure, flexibility in decision-making, and a positive attitude to frequent changes
- Desire to develop as a manager while remaining an expert in your professional field
- Fluent English
What we offer:
- Competitive salary based on the candidate's expectations and internal benchmark;
- Outstanding conditions for professional growth and development;
- Full relocation package to Cyprus for the family and visa support;
- Mini Cooper Countryman S for the relocated employee;
- Medical insurance coverage for employees and immediate family members;
- Company fitness center for employees and their spouses & allowance for other sports activities;
- Kindergarten/school compensation program;
- Result-oriented approach and flexible working conditions;
- Corporate employee share scheme for all the employees;
- 21 days of annual leave, flexible public holidays, Christmas break and sick leave.