Application Support Microsoft Dynamics
Other
Application Support Microsoft Dynamics
Ework
Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
B2B
Operating mode
Office
Tech stack
MSSQL Database
Microsoft Dynamics
Job description
Our client, a big international company, is looking for an Application Support
Project description:
The Microsoft Dynamics NAV Support Agent will be part of the maintenance team handling all inquiries and requests related to Navision Software by client
Start date: 03.2019
End date: 12.2019 (possibility of extension)
Workload: 100%
Working language: Polish, English
Main Responsibilities:
Identify actual and potential software problems, troubleshoot, provide first analysis and coordinate with consultants/specialists as needed to resolve issues.
For example:
Project description:
The Microsoft Dynamics NAV Support Agent will be part of the maintenance team handling all inquiries and requests related to Navision Software by client
Start date: 03.2019
End date: 12.2019 (possibility of extension)
Workload: 100%
Working language: Polish, English
Main Responsibilities:
Identify actual and potential software problems, troubleshoot, provide first analysis and coordinate with consultants/specialists as needed to resolve issues.
For example:
- analyse/solve an incident and if needed assign it to the correct technical/infrastructure team
- cooperate with external supplier concerning software issues
- Perform application root cause analysis and problem investigation
- Participate in the planning of application maintenance and enhancement activities
- Participate in project phases including: testing, preparing for the support phase, roll-out, etc.
For example:
- Import packages from supplier
- Explain users how to use the system in their jobs (build business methods for users)
- Manage securities and permissions within NAV
- Provide case status reports to key stakeholders
- Follow, improve guidelines, work instructions and task descriptions
An ideal candidate profile:
- 4-year college degree in computer science or related field, prior Microsoft Dynamics NAV experience is considered a plus
- MSSQL database management jobs, monitoring, procedures
- Integration (basic)
- Basic knowledge of accounting processes
- Basic knowledge of incident and problem management
Our Offer:
- B2B agreement or employment contract
- Transparent working conditions with both Ework and the client
- Ongoing support during our cooperation
- Private medical care
- Life insurance
- Multisport
- Teambuilding