Application Support Specialist with German

Application Support Specialist with German

We are seeking a skilled and enthusiastic Application Specialist to join our dynamic IT team. The ideal candidate will have substantial experience in second-line support, possess a very good knowledge of the German language, and be willing to participate in on-call duties.

Key Responsibilities:

• Provide 2nd-line support for application-related issues, ensuring timely resolution.
• Collaborate with other IT teams to resolve complex issues.
• Participate in on-call duties to provide after-hours support as needed.
• Document and escalate issues as necessary, maintaining thorough records in our ticketing system.
• Assist in the deployment, configuration, and maintenance of applications.
• Continuously improve support processes and contribute to knowledge sharing within the team.
• Early and late work hours, service time to be covered by a team between 6a.m. – 6p.m., Mon-Fri including Polish public holidays.
• On-call duty 24/7 and once a quarter planed weekend work.

Required Qualifications:

• Proficiency in German (both written and spoken) is essential.
• General experience in IT, preferably in a second-line support role.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Eagerness to participate in on-call duties and provide support outside regular working hours.

Nice to Have:

• Experience with SAP FI or banking applications support.
• Familiarity with Linux and Windows operating systems.
• Additional IT certifications or relevant training.
• Knowledge of ITIL processes.

What’s in it for you? 

• Wellbeing programs & work-life balance - integration and passion sharing events
• Private medical and dental care
• Benefits platform – shopping, cinema, sport etc.
• Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program
• Courses and certifications e.g. Google Cloud, AWS, ITIL
• Conferences and Expert Communities
• Gift packages for special occasions: Easter, Christmas, Children’s Day
• Appreciation for seniority: additional days off, Atos Jubilee gifts
• Remote working or commuting allowance, relocation package
• Charity and eco initiatives

What happens next?

• Quick conversation with HR
• Interview with a Manager/IT expert/project representative
• Feedback (1-5 business days after the interview)
• Work like you want-remotely, in hybrid mode or at our office

We take care of your personal data privacy. More information about processing your data within recruitment process you can find on our website: https://atos.net/pl/polska/gdprrd