EMBL-EBI has recently implemented the
ServiceNow platform to help manage and deliver an ITSM framework including problem, change, and incident management, and to automate functions and standard procedures within our IT environment. Our IT teams are moving away from our existing ticketing system (RT) to ServiceNow, to improve the user support experience through improved integrated services. ServiceNow will be used to integrate the entire lifecycle of Incident and Service Request Management and provide a user facing interface for service request, incident reporting, service usage and associated documentation.
In this newly created role you will have the opportunity to support, maintain and develop EMBL-EBI ServiceNow, used by all EMBL-EBI users. As the ServiceNow Technical Architect you will hold technical responsibility for applications across the delivery of Professional Services ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.
As a Senior ServiceNow Technical Architect, you will have the opportunity to: