Director - Infrastructure Operations

eService is owned by Global Payments Inc. (NYSE: GPN) and PKO Bank Polski. Global Payments Inc., is a leading payments technology company delivering innovative software and services to customers globally.

Global Payments is a leading provider of electronic payment services to merchants worldwide, operating and providing solutions in 54 countries. We build and run technology that handles billions in payments each year. As a member of our Infrastructure Operations team, you will work with teams from across our organization who develop and operate infrastructure that supports our online payment product offerings.

What you will be doing:

You will be responsible for the management of a team of skilled engineers, and working closely with our partners in the wider technology group to ensure the stable and secure operation of our data center infrastructure

Key Responsibilities:

• Line & performance management responsibility for a skilled team of engineers
• Proactively manages availability, reliability and performance of environments devising and delivering on approaches to reduce incidents, MTTD and MTTR in efficient and effective ways
• Acts as an escalation point for critical tickets and service-affecting incidents confidently taking control of situations and leading to a successful resolution
• Responsible for the management of security and vulnerability management within the infrastructure domain, in partnership with our infosec team.
• Plans, reviews and leads the implementation of complex, high-risk changes
• Coordinates key operational and project workload for the team ensuring timely completion in a progressive manner that biases lean approaches and continuous improvement
• Coordinates the hiring process, screening and interviewing candidates for the team
• Incident Management - Co-ordination of technical troubleshooting efforts during incidents
• Provides technical leadership to the team of Operations Engineers, coaching them in the approach to technical challenges.
• Manages department financial responsibilities, in partnership with our service delivery team

Expectation:

• Maintains open communication with customers and stakeholders
• Continually challenges how we do things and implements improvements ensuring repetitive tasks are eliminated/minimized.
• Drives to achieve and maintain high standards
• Proactively looks for opportunities to share knowledge and skills across teams
• Continually analyzes how we do things, suggests/implements improvements and closes gaps/risks
• Assists team members in developing their skills/careers and achieving potential 
• Willing to coordinate efforts across all BTS teams to drive improvements across all Infrastructure teams
• Willing and ability to work in our office in Warsaw (we offer hybrid model)
• Speaks fluently English and Polish (we are awaiting resumes in English language version)

Key Requirements:

• Experience in managing team(s) of Technical staff in a related discipline (at least 6years)
• Experience in leading infrastructure projects (at least 10 years)
• Experience working with key operational processes such as Change Management, Lifecycle Management, Patch Management, etc.