QA Engineer (Voice Platform & Conversational AI) | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

We are seeking a QA Engineer to execute quality assurance for our voice and conversational AI platforms, including Genesys, Cognigy, and integrations with AWS-hosted systems. You will be responsible for test execution — including manual, regression, and automated test coverage for voice workflows and backend APIs. 

This position plays a critical role in ensuring a seamless and compliant user experience across IVR, voicebots, and customer contact channels.

How you will get the job done

• designing and executing manual and automated test cases for voicebot logic, IVR flows, call routing, and backend integrations 

• coordinating and executing end-to-end regression and integration testing across Genesys, Cognigy, CRM, and AWS services 

• reviewing requirements, specifications, and technical design documents to provide feedback 

• participating in story refinements to define clear and testable acceptance criteria 

• collaborating with developers, analysts, and product owners to validate requirements and user stories 

• preparing own test data, call simulation, and validation scripts 

• managing test environments, tracking defects, and following through to resolution 

• supporting User Acceptance Testing (UAT) with business users and external vendors 

• ensuring that testing aligns with regulatory, security, and operational requirements (e.g., GDPR, DORA) 

Skills and experience you will need

• fluency in English and German language proficiency (at least B2) 

• 3+ years of experience in software testing or QA roles, ideally with 2+ years in voice/contact centre testing 

• strong understanding of IVR systems, voicebot logic, call flows, and telephony integration 

• experience designing test cases for multi-channel conversational interfaces 

• experience working in Agile/Kanban teams and contributing to sprint ceremonies 

• familiarity with API testing and voice channel integrations 

• strong communication skills and the ability to coordinate with distributed delivery teams 

Technology we use 

• platforms: AWS, Genesys, Cognigy, or other IVR/voice environments 

• test tools: Selenium, Postman, SoapUI, Robot Framework, Speech recognition tools (e.g., Twilio Test Tools, Hammer, Cyara) 

• CI/CD & Version Control: GitLab, Jenkins, Git 

• tracking & collaboration: Jira, Confluence, Microsoft Teams 

Nice to have 

• knowledge of test automation frameworks and scripting languages (JavaScript, Python, or similar)

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!