All offersWrocławJavaIT Support Analyst
IT Support Analyst
Java
EPAM Systems

IT Support Analyst

EPAM Systems
Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office

Tech stack

    Java
    regular
    Oracle
    regular
    Sybase
    regular
    Autosys
    regular

Job description

Online interview

RESPONSIBILITIES

  • Be responsible for providing hands-on Level 2 production support of Wealth Management USA's Operations & Data platforms
  • Govern production support execution is aligned to existing ITIL framework
  • Follow effective and efficient operational policies, processes and procedures
  • Ensure all forms of workload are managed in line with established processes and procedures
  • Work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support
  • Possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
  • Possess strong verbal, writing and communication skills
  • Preferably hands on automation tools
  • Have hands on experience to the distributed technologies: Unix, Java, Oracle / Sybase database, Autosys. Monitoring tools such as Splunk, Netcool and AppDynamics - all are very valuable skills for this role. You need to be a hand-on person
  • Have a strong ability to solve complex issues

REQUIREMENTS

  • Bachelor's degree in Computer Science preferred
  • 2 - 6 years of experience in IT support role within Financial services industry
  • In-depth knowledge and understanding of distributed environment (technologies – Unix, Java, Oracle, Sybase, Autosys), and Incident and Problem Management practices
  • Demonstrated hands-on domain skills and track record of successful projects and deliveries
  • Demonstrable experience in delivering a quality operational service to customers
  • Operating in a global team environment
  • ITIL qualified & proficient in using Service Now
  • Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
  • Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels

WE OFFER

  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • English language classes
  • Polish language classes for Foreigners
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
  • Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
  • Possibility to be involved in an international project 
  • Remote work options
  • Relocation package for foreign applicants as well as for people relocating within Poland

We kindly ask you to include the following clause in your application: "Wyrażam zgodę na przetwarzanie danych osobowych zawartych w niniejszym dokumencie do realizacji procesu rekrutacji zgodnie z ustawą z dnia 10 maja 2018 roku o ochronie danych osobowych (Dz. Ustaw z 2018, poz. 1000) oraz zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO)"