RESPONSIBILITIES
- Be responsible for providing hands-on Level 2 production support of Wealth Management USA's Operations & Data platforms
- Govern production support execution is aligned to existing ITIL framework
- Follow effective and efficient operational policies, processes and procedures
- Ensure all forms of workload are managed in line with established processes and procedures
- Work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support
- Possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
- Possess strong verbal, writing and communication skills
- Preferably hands on automation tools
- Have hands on experience to the distributed technologies: Unix, Java, Oracle / Sybase database, Autosys. Monitoring tools such as Splunk, Netcool and AppDynamics - all are very valuable skills for this role. You need to be a hand-on person
- Have a strong ability to solve complex issues
REQUIREMENTS
- Bachelor's degree in Computer Science preferred
- 2 - 6 years of experience in IT support role within Financial services industry
- In-depth knowledge and understanding of distributed environment (technologies – Unix, Java, Oracle, Sybase, Autosys), and Incident and Problem Management practices
- Demonstrated hands-on domain skills and track record of successful projects and deliveries
- Demonstrable experience in delivering a quality operational service to customers
- Operating in a global team environment
- ITIL qualified & proficient in using Service Now
- Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
- Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels
WE OFFER
- Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
- English language classes
- Polish language classes for Foreigners
- Career development center
- Unlimited access to LinkedIn learning solutions
- Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
- Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
- Possibility to be involved in an international project
- Remote work options
- Relocation package for foreign applicants as well as for people relocating within Poland
We kindly ask you to include the following clause in your application: "Wyrażam zgodę na przetwarzanie danych osobowych zawartych w niniejszym dokumencie do realizacji procesu rekrutacji zgodnie z ustawą z dnia 10 maja 2018 roku o ochronie danych osobowych (Dz. Ustaw z 2018, poz. 1000) oraz zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO)"