Tableau Next / Slack Enterprise+ Engineer (h/f)
Summary
The role of a Tableau Next / Slack Enterprise+ Engineer focuses on designing and managing effective dashboards and workflows to optimize agent performance through data integration and visualization.
The primary objective of the role is to enhance decision-making processes within the organization by leveraging real-time data insights and enabling self-service capabilities for business users.
Main Responsibilities:
Design KPI cockpit in Tableau Next, including calculated fields and live data cloud connections.
Configure Slack Enterprise+ workflows and bot setups, ensuring proper channel governance and alert routing.
Develop agent performance metric dashboards that highlight CSAT, resolution rate, escalation rate, SLA compliance, and revenue influence.
Establish data source connectivity between Tableau and various platforms such as Salesforce and external APIs.
Create operations notifications to build real-time Slack alerts for various business metrics.
Manage dashboard governance, including version control and permission settings for published data sources.
Facilitate self-service options by designing Tableau views for business users, training them for independent exploration.
Key Requirements:
3–5 years of experience in Tableau or BI delivery.
Proficiency in Tableau Next, covering KPI cockpit design and live data connections.
Experience with Slack Enterprise+ administration, including workflow builders and bot configuration.
Strong understanding of data connectivity, especially with Salesforce and via APIs.
Nice to Have:
Prior experience in designing dashboards with strong design sensibility.
Experience in iterative delivery of BI projects, gathering feedback for continuous improvement.
Familiarity with operational performance metrics and their implementations in dashboards.
Other Details:
Location: Paris - Hybrid | Duration: at least 6 months | Team: Part of a data analytics team | Tools/Methodologies: API integrations, dashboard management.