L3 Engineer – Google Workspace Administration - RFP-253941

Summary

The role of L3 Engineer focuses on managing and supporting cloud-based collaboration platforms, specifically Google Workspace and Microsoft 365, to ensure productivity across the organization.

Loc:ation: Pune (Godrej Koregaon Park, Mundhwa, Pune)

Mode: hybrid

Main Responsibilities:

• Serve as the primary point of contact for advanced Google Workspace administration, including user and group management, security configurations, and troubleshooting.

• Provide L3 support for escalated issues related to Google Workspace applications (Gmail, Drive, Calendar, Meet, etc.).

• Assist with the integration and coexistence of Google Workspace and Microsoft 365 environments.

• Support Microsoft 365 administration tasks as needed, including Exchange Online, SharePoint, and Teams.

• Implement and maintain security best practices, compliance policies, and data loss prevention measures across both platforms.

• Collaborate with IT teams to plan and execute migrations, upgrades, and new feature rollouts.

• Develop and maintain technical documentation, procedures, and knowledge base articles.

• Train and mentor L1/L2 support staff on Google Workspace and Microsoft 365 operations.

• Monitor system performance, usage, and security alerts, responding proactively to potential issues.

• Participate in on-call rotation and provide after-hours support as required.

Key Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

• 3+ years of hands-on experience administering Google Workspace in a mid-to-large enterprise environment.

• Working knowledge of Microsoft 365 administration, with exposure to Exchange Online, SharePoint, and Teams.

• Strong troubleshooting and problem-solving skills.

• Experience with identity and access management, SSO, and security controls.

• Familiarity with scripting (e.g., PowerShell, Google Apps Script) is a plus.

• Excellent communication and documentation skills.

• Ability to work independently and as part of a global team.

Nice to Have:

• Google Workspace Administrator certification.

• Microsoft 365 Certified: Fundamentals or higher.

• Experience with hybrid cloud environments and migration projects.

• Knowledge of ITIL processes.