All offersPoznańOtherTechnical Support Engineer
Technical Support Engineer
Other
Egnyte Poland

Technical Support Engineer

Egnyte Poland
Poznań
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Egnyte Poland

Egnyte Poland

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 + organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

Company profile

Tech stack

    English
    advanced
    Customer Support
    advanced
    Linux
    regular
    Active Directory
    junior
    Spanish
    nice to have
    Hyper-V
    nice to have
    Salesforce
    nice to have

Job description

Job Duties and Responsibilities:

  • Provide technical support to Egnyte's clients and partners
  • Provide support primarily via phone, e-mail, and web conferencing tools
  • Work effectively and professionally with users who span from IT, business users, partners and executives
  • Provide a workable solution that addresses client issue based on their use case
  • Master Egnyte's product capabilities and serve as the subject matter expert within the support organization
  • Work with Product Management, Engineering and Sales to effectively take issues to resolution
  • Participate in testing of new and updated products and provide feedback
  • Write technical documents such as service and product FAQ's, guides, and manuals
  • Willing and able to work different shift schedules

Must have:

  • Knowledge of Linux
  • Proficient with Microsoft Office products
  • Excellent customer engagement, presentation and communication skills
  • Familiarity with Support Ticket, Call Center, and Knowledge-Based Systems
  • Internet expertise (including knowledge of different browsers, plug-ins, and settings)
  • Fluency of spoken and written command of English
  • Previous experience in end-user application support

Nice to have:

  • Understanding of Directory Services including Microsoft ADS and Open LDAP
  • Familiar with network protocols, services and tools and apply troubleshooting methods
  • Familiarity with Virtual Machine Environment (ie. VMware ESX, Microsoft Hyper-V)
  • Salesforce.com experience
  • Zendesk Case Management experience
  • Good knowledge of Spanish language

The Offer:

  • Salary from 4.000PLN Gross depending on skills
  • Flexible forms of employment
  • Stock options
  • Experienced and open-minded people to work with and an energetic environment perfect for learning new skills
  • 4000 PLN Gross conference budget per person and additional 4 training days each year to boost your skills
  • MultiKafeteria - you can choose MultiSport or gift cards every month or whatever you need to make you happy
  • Private medical health care
  • Relocation support
  • Free in-house English classes
  • Team initiatives and events
  • New office - next to the lake :) 

Egnyte is privately held and funded by top-notch investors such as Goldman Sachs​, Google Ventures, Kleiner Perkins Caufield & Byers, Polaris Partners, Floodgate Fund, Northgate, CenturyLink and Seagate.