Technical Support Engineer

Other

Baraniaka 6, Poznań

Egnyte Poland

Undetermined

Permanent

Mid

Office

1 098 - 1 647 USD

Gross per month - Permanent

Tech stack

English

advanced

Customer Support

advanced

Linux

regular

Active Directory

junior

Spanish

nice to have

Hyper-V

nice to have

Salesforce

nice to have

Job description

Job Duties and Responsibilities:

Provide technical support to Egnyte's clients and partners
Provide support primarily via phone, e-mail, and web conferencing tools
Work effectively and professionally with users who span from IT, business users, partners and executives
Provide a workable solution that addresses client issue based on their use case
Master Egnyte's product capabilities and serve as the subject matter expert within the support organization
Work with Product Management, Engineering and Sales to effectively take issues to resolution
Participate in testing of new and updated products and provide feedback
Write technical documents such as service and product FAQ's, guides, and manuals
Willing and able to work different shift schedules

Must have:

Knowledge of Linux
Proficient with Microsoft Office products
Excellent customer engagement, presentation and communication skills
Familiarity with Support Ticket, Call Center, and Knowledge-Based Systems
Internet expertise (including knowledge of different browsers, plug-ins, and settings)
Fluency of spoken and written command of English
Previous experience in end-user application support

Nice to have:

Understanding of Directory Services including Microsoft ADS and Open LDAP
Familiar with network protocols, services and tools and apply troubleshooting methods
Familiarity with Virtual Machine Environment (ie. VMware ESX, Microsoft Hyper-V)
Salesforce.com experience
Zendesk Case Management experience
Good knowledge of Spanish language

The Offer:

Salary from 4.000PLN Gross depending on skills
Flexible forms of employment
Stock options
Experienced and open-minded people to work with and an energetic environment perfect for learning new skills
4000 PLN Gross conference budget per person and additional 4 training days each year to boost your skills
MultiKafeteria - you can choose MultiSport or gift cards every month or whatever you need to make you happy
Private medical health care
Relocation support
Free in-house English classes
Team initiatives and events
New office - next to the lake :)

Egnyte is privately held and funded by top-notch investors such as Goldman Sachs, Google Ventures, Kleiner Perkins Caufield & Byers, Polaris Partners, Floodgate Fund, Northgate, CenturyLink and Seagate.