IT Support Specialist

IT SUPPORT SPECIALIST

Poznań, Poland

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

Our IT Support team focuses on providing the best customer service to our Egnyte team while delivering best-in-class solutions which boost productivity and increase user satisfaction.

This is a hybrid role - you will work from the Poznań office 3 days per week.

WHAT YOU’LL DO:

• Provide high-quality support for computer hardware, operating systems, and enterprise application software.  
• Take ownership of tasks that come through the Helpdesk, troubleshoot, and resolve issues detected by our systems or reported by employees in a thorough, timely, and professional manner.  
• Handle access management for the company’s resources  
• Support IT infrastructure by monitoring, updating, troubleshooting, and maintaining laptops, printers, servers, accounts, on-prem software, etc.  
• Maintain and update asset inventory and documentation for IT systems, services, and processes.  
• Configure and support Endpoints with the Addigy and Intune MDM platforms.  

YOUR QUALIFICATIONS:

•  About 2 years of end-user IT support experience
• Experience supporting Windows, MacOS, Linux as well as iOS and Android. This includes both software and hardware troubleshooting experience.  
• Experience configuring and troubleshooting collaboration and productivity software including but not limited to Google Workspace, Microsoft 365 Products, Zoom Pro, Zoom Phone, Slack, Adobe CC  
• Experience tracking physical assets with an asset management tool such as Snipe-IT  
• Familiarity with fundamental networking services and protocols, such as DNS, DHCP, and TCP-IP  
• Ability to navigate a Web-based Admin Console
• Strong problem-solving skills with a can-do attitude  
• Exceptional interpersonal and customer service skills to assist with employees.  
• Experience racking/un-racking server/network equipment and running patch cables in a server room.
• Good English skills to effectively communicate about technical matters

BENEFITS:

• Attractive salary package based on skillset
• Company Equity depending on role and level
• Your own Egnyte account with lifetime access to 1 TB of cloud storage
• MyBenefit: you can choose a MultiSport card or gift card every month
• Private medical healthcare
• In-house English classes