Senior Product Manager - Supportability
PM
Senior Product Manager - Supportability
Dynatrace
Gdańsk
Type of work
Undetermined
Experience
Senior
Employment Type
Permanent
Operating mode
Office
Dynatrace
Dynatrace exists to make the world’s software work perfectly. Our unified platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That’s why the world’s largest organizations trust the Dynatrace® platform to accelerate digital transformation.
Tech stack
Product Management
Customer Support
Job description
Online interview
Friendly offer
Your role at Dynatrace
- Drive intuitive supportability for a product-led software company for all product areas.
- Design solutions, so our customers can get the maximum value out of our platform without the need to get in contact with a human support engineer.
- Develop and implement strategies to provide an outstanding end-to-end customer support experience to increase value and drive business results.
- Collaborate with internal stakeholders & departments (Sales, Support, Services, PM, Engineering, and the leadership team) to define end-to-end customer journeys and workflows.
- Apply customer-and user-centric thinking to define target audience, use cases, needs and pain points.
- Provide market and competitive insights, product positioning and concrete assets to enable and contribute to go-to-market.
- Create, drive, and maintain the product roadmap with a Minimum Viable Product (MVP) scope.
What will help you succeed
- You have 5+ years of equivalent product management experience in an agile software product environment.
- You have strong knowledge of UX/CX including customer journeys, personas, use case development, market, business and competitive analysis.
- Ability to bring market and business understanding into the product to deliver differentiated value for customers and prospects, that are aligned with Dynatrace’s goals and strategy.
- Strong interest and understanding of technical topics such as Software Intelligence, Cloud Technologies, Artificial Intelligence, Application Security, SaaS Software, ...
- High drive, ability to streamline conflicting interests, flexibility and a dynamic mindset.
- You got plenty of experience successfully collaborating with multidisciplinary teams of product managers, engineers, designers and other business stakeholders in a software product company.
Seeing is believing. Check out the Dynatrace Support Center!