Training Specialist

The Software Training Specialist will be responsible for training new and existing users on the Group Billing & Invoicing software. 

This is a pivotal role in which the individual will be taking our clients and their staff through the critical first months of implementation. 

Reporting to Team Product Manager, the core responsibilities are: 

• Become a “AZ” expert of Billing & Invoicing solution 
• Assess client goals, develop custom training plans, and ensure clients are set-up in the most efficient and comprehensive manner for their business needs. 
• Train end users and product team members in basic and advanced use of our software application 
• Collaborate closely to ensure the onboarding process is completed in a timely manner based on client timeline 
• Evaluate and document client feedback for product team review 
• Make product recommendations based on client's overall business objectives and execute the opportunities 
• Brainstorm and enact attrition initiatives to keep clients engaged — this can include video tutorials, online webinars, user guides, process diagrams etc. 

Job qualifications: 

The successful candidate must be able to work under pressure in a busy environment and have an aptitude for logical problem solving and taking ownership until resolution. 

• Strong verbal and written communication skills in English (C1 level) 
• Precision and attention to detail 
• A strong work ethic and the capacity to succeed in a fast-paced environment and meet deadlines 
• Develop and maintain relationships with fellow team members 
• Demonstrate patience when working with clients to resolve outstanding issue(s) 
• Previous software training, customer service/support will be an asset 

 We offer you: 

• Salary: 6000-12000 net/B2B (depends on experience)

* The final salary offer may fall outside the given brackets depending on your education, and experience.

• Long-term cooperation
• Work-life balance: flexible working hours (you can start from 8 to 9) and a hybrid home office model (2 times per week in the office), usually it is Wednesday and Thursday
• Semi-annual evaluation meetings and a clearly defined career path and salary forecast
• A friendly Buddy to guide you through the onboarding and further training and career opportunities
• Training possibilities for personal development after completing the onboarding period
• Additional benefits such as a fitness card, health care and much more
• An open and casual company culture filled with internal events
• The opportunity to quickly develop professionally on projects in Europe and all over the world

Additional benefits such as:

• Access to language learning platform eTutor
• Fitness card (Benefit Multisport)
• Private health care (EnelMed)
• An open and casual company culture filled with internal events
• The opportunity to quickly develop professionally on projects in Europe and all over the world
• Great integration events :)
• Parking space
• Employee Referral Program

What our recruitment process looks like:

A short interview with our recruiter (around 30 minutes)

60-minutes technical interview

Open Day - Meeting at our office (will last about 4 hours)

3-month trial period