The Software Training Specialist will be responsible for training new and existing users on the Group Billing & Invoicing software.
This is a pivotal role in which the individual will be taking our clients and their staff through the critical first months of implementation.
Reporting to Team Product Manager, the core responsibilities are:
- Become a “AZ” expert of Billing & Invoicing solution
- Assess client goals, develop custom training plans, and ensure clients are set-up in the most efficient and comprehensive manner for their business needs.
- Train end users and product team members in basic and advanced use of our software application
- Collaborate closely to ensure the onboarding process is completed in a timely manner based on client timeline
- Evaluate and document client feedback for product team review
- Make product recommendations based on client's overall business objectives and execute the opportunities
- Brainstorm and enact attrition initiatives to keep clients engaged — this can include video tutorials, online webinars, user guides, process diagrams etc.
Job qualifications:
The successful candidate must be able to work under pressure in a busy environment and have an aptitude for logical problem solving and taking ownership until resolution.
- Strong verbal and written communication skills in English (C1 level)
- Precision and attention to detail
- A strong work ethic and the capacity to succeed in a fast-paced environment and meet deadlines
- Develop and maintain relationships with fellow team members
- Demonstrate patience when working with clients to resolve outstanding issue(s)
- Previous software training, customer service/support will be an asset
We offer you:
- Salary: 6000-12000 net/B2B (depends on experience)
* The final salary offer may fall outside the given brackets depending on your education, and experience.
- Long-term cooperation
- Work-life balance: flexible working hours (you can start from 8 to 9) and a hybrid home office model (2 times per week in the office), usually it is Wednesday and Thursday
- Semi-annual evaluation meetings and a clearly defined career path and salary forecast
- A friendly Buddy to guide you through the onboarding and further training and career opportunities
- Training possibilities for personal development after completing the onboarding period
- Additional benefits such as a fitness card, health care and much more
- An open and casual company culture filled with internal events
- The opportunity to quickly develop professionally on projects in Europe and all over the world
Additional benefits such as:
- Access to language learning platform eTutor
- Fitness card (Benefit Multisport)
- Private health care (EnelMed)
- An open and casual company culture filled with internal events
- The opportunity to quickly develop professionally on projects in Europe and all over the world
- Great integration events :)
- Parking space
- Employee Referral Program
What our recruitment process looks like:
A short interview with our recruiter (around 30 minutes)
60-minutes technical interview
Open Day - Meeting at our office (will last about 4 hours)
3-month trial period