IT Service Manager

Responsibilities:

• Help Group Support Director in managing operational activity (e.g. monitoring, problem solving analysis, RCA (Root Cause Analysis), incident trouble shooting)
• Cooperation with support team and monitoring their work
• Creating of support artifacts (e.g. SLA documentation for the application)
• Monitoring quality of support team’s work with a customer-centric approach across multiple locations, focused on service availability and performance
• Ensuring and monitoring that SLA is kept
• Ensuring that adequate reporting and service standards are met for specific services
• Reporting to Group Support Director and all support stakeholders (Group CIO...)
• Monitoring and control of the process of handover of applications for maintenance

Requirements:

• Be able to visiting our office in Warsaw (Krakowiaków 16 street, nearby Okęcie Airport) twice per week (usually it is Wednesday and Thursday)
• 2+ years of experience in maintenance
• Strong technical skills and a solid understanding of software development concepts and technologies
• Good communication in English to talk with the team (international environment)
• University degree in IT or a related field
• Experience with troubleshooting complex software and hardware issues
• Knowledge and experience in working with ITIL
• Strong communication skills
• Good organizational skills
• Practical knowledge about: Docker, Kubernetes, Gitlab, Kafka, Prometheus
• Knowledge of network topics like http(S) protocol, HTTP Proxies, Load balancing, HAProxy, NGnix, Apache, DNS, etc.

Nice to have:

• Experience in Team Management
• French language in daily communication

We offer:

• Renumeration: 16000-23000 net/B2B (depends on experience)
• Work-life balance: flexible working hours (you can start your work from 8-9 a.m.) hybrid home office model (2 times per week in the office)
• Semi-annual evaluation meetings and a clearly defined career path and salary forecast
• A friendly Buddy to guide you through the onboarding and further training and career opportunities
• Training possibilities for personal development after completing the onboarding period
• Space to implement your own ideas

Perks & Benefits:

• Access to language learning platform eTutor
• Fitness card (Benefit Multisport)
• Private health care (EnelMed)
• An open and casual company culture filled with internal events
• The opportunity to quickly develop professionally on projects in Europe and all over the world
• Parking space
• Employee Referral Program