German IT Support Specialist (m/f/d)

German IT Support Specialist (m/f/d)

To strengthen our international IT service team in Wroclaw, we are looking for dedicated German IT Support Specialists (m/f/d) with excellent German language skills and a strong service mindset.

As a German IT Support Specialist, you will be the first point of contact for German-speaking users and customers. You will handle IT incidents and service requests, provide professional user support, and ensure fast, reliable, and customer-oriented solutions.

Your Responsibilities

As a IT- Support Specialist, you will be the first point of contact for IT-related requests from our customers and users. You will receive incidents and service requests, analyze them in a structured manner, and ensure fast, service-oriented resolution.

Your responsibilities will include:

• Receiving, classifying, and processing IT incidents and service requests via phone, email, and ticketing system

• Providing first-level resolution for user issues related to Windows clients, Microsoft 365, Office applications, printers, network access, and standard software

• Supporting password resets, user accounts, permissions, and basic Active Directory topics

• Documenting all activities in the ticketing system in line with ITIL-oriented processes

• Forwarding more complex incidents to 2nd Level Support or the responsible specialist teams

• Communicating with users in German

• Ensuring compliance with defined Service Level Agreements and quality standards

• Supporting rollouts, client support, and basic remote support activities

Your Profile

• You have a strong service mindset, work in a structured way, and enjoy helping users reliably with IT-related questions.

We are looking for:

• Initial experience in IT support, service desk, or helpdesk environments

• Very good German language skills at C1 level are mandatory

• Good English language skills are an advantage

• Knowledge of Windows 10/11, Microsoft Office, and Microsoft 365

• Experience with ticketing systems, remote support tools, or ITSM processes is an advantage

• Experience with Active Directory, user administration, and password management

• Basic understanding of networks, Servers, VPN, printers, and client hardware

• Friendly and professional communication style by phone and in writing

• Structured, reliable, and solution-oriented way of working

• Willingness to familiarize yourself with new systems and customer environments

Your Skills

Technical Skills:
Windows 10/11, Microsoft Office, Microsoft 365, Outlook, Teams, Active Directory, password reset, user management, remote support, printer support, network basics, VPN, client hardware, ticketing systems, ITIL understanding.

Soft Skills:
Service orientation, strong communication skills, reliability, teamwork, resilience, willingness to learn, structured working style, and professional customer interaction.

What We Offer

• Entry into a growing international IT service team

• Collaboration with German customers and the digatus Group

• Modern IT service processes and professional customer environments

• Development opportunities towards 2nd Level Support, Field Service, System Administration, or Service Management

• A collegial team in Wrocław on site

• Varied tasks in IT support

• Fair compensation and a long-term perspective