Support Analyst
Security
Support Analyst
Devire
Warszawa
Type of work
Undetermined
Experience
Mid
Employment Type
B2B
Operating mode
Office
Tech stack
SQL
Zabbix
Java
Bash
Python / Java
Linux / Unix
Job description
For our client, from IT sector - we are looking for Support Analyst - Service Delivery
RESPONSIBILITIES:
- Manage & adhere to customer SLA’s striving to achieve the highest level of system availability
- Proactively monitor systems using tools to assess the health and availability of services, respond to and resolve issues therefore minimising the impact on production systems
- Key role in executing the Incident Management process following best practice throughout the lifecycle of an incident from identification to closure with focus on root cause analysis
- Perform & monitor Operational house-keeping tasks
- Manage & monitor the Service Incident queue to ensure SLA’s and KPI’s are achieved
- Liaising with the Project Delivery Teams regarding any escalated Service Incidents & providing regular feedback to the customer on progress of issues
REQUIREMENTS:
- Good knowledge of Linux & SQL is essential
- Knowledge of Java, Bash or Python advantageous
- Experience of working with system monitoring tools (eg. Zabbix) desirable
- High attention to detail and very self-motivated
- Analytical approach with outstanding problem-solving capabilities
- Excellent communication and interpersonal skills and high level of initiative
- Ability to work independently, with a high degree of professionalism & responsibility
- Work well under pressure and meet deadlines
WE OFFER:
- Salary based on B2B contract
- Long-term employment
- Working for a leading corporation with a stable market position
- Possibility to work in an international environment