Helpdesk Administrator
Other
Helpdesk Administrator
Devire
Kraków
Type of work
Undetermined
Experience
Mid
Employment Type
Mandate
Operating mode
Office
Tech stack
Linux
Networking
Bomgar
WebEx
Job description
Devire Outsourcing IT is a form of partnership dedicated to self-employed IT specialist, executing projects for our Clients - leading IT Companies bringing innovations and newest resolutions to market.
Our Client is one of the biggest companies as for the internet traffic management and data caching. This is the leader in Web Application Acceleration, Performance Management and Streaming Media Services, having more than 200,000 servers and delivering up to 30% of all Web traffic.
Currently for our Client we are looking for a Helpdesk Administrator
What You Will Do:
- Responsible for providing support to our client employees
- Serve as the first point of contact as a technical assistance over the phone, email, voice or IM
- Act as a technical resource and escalation point for multiple technologies, including Mac and Linux desktop systems
- Develop tools to improve helpdesk efficiency and productivity
- Develop and document processes and procedures for improving efficiencies and decreasing response times
Required Skills:
- About 2 years of experience with troubleshooting, upgrading, and repairing desktops, laptops, and associated hardware
- English min. B2
- Excellent verbal and written communication skills
- Experience with remote support solutions, i.e. Bomgar, WebEx Support
- Experience with RemedyForce/BMC RemedyForce
- Ability to manage multiple tasks
- Experience supporting a high tech and software development environment
- Team-first attitude and strong interpersonal skills
Desired Qualifications:
- Good level of competence with Mac OS and Ubuntu Linux operating systems
- Knowledge of packaging, scripting and automation
- Strong knowledge of networking fundamentals and protocols (DHCP, DNS, HTTP, basic switching)
Our Client Offers:
- Salary based on temporary employment contract
- Possibility of working with the smartest people in the industry on international projects
- Technical challenges that will help you to grow constantly
- Influence on the used technologies and work organization