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馃 Network Support Engineer Level 2

7 000 - 9 000 PLN gross

馃實 Develocraft | Grunwaldzka 472B, Gda艅sk

馃枼 https://develocraft.com/

馃憠 Requirements:

  • VPN 馃敻馃敻馃敻馃敻
  • Troubleshooting 馃敻馃敻馃敻馃敻
  • Network 馃敻馃敻馃敻馃敻
  • Security 馃敻馃敻馃敻馃敻
  • Develocraft is looking for Network Support Engineer Level 2 for one of our international clients who provide hybrid IT solutions.

    You will be responsible for:

    路        Troubleshooting of network and security issues

    路       Successful resolution of escalated issues within agreed client SLA鈥檚

    路       Proactive management of the Network Services ticket queue

    路       Managing Service Requests and implementing changes to client solution configurations

    路       Ensuring clients & partners are regularly updated on the current status of issues

    路       Ensuring that knowledge is retained through documentation of procedures and knowledgebase articles


    What do we need from you to join in this project:

    路       Excellent client communications skills

    路       Experience in supporting high availability customer-focused environments

    路       Degree education or equivalent experience

    路       Fluency in English

    路       CCNA certified (or at least an active learning path towards gaining the certification or equivalent knowledge level) CCNP would be a benefit

    路       Demonstrable track record of the support and troubleshooting of Data

    路       Centre network infrastructure using Cisco routing and switching technologies

    路       Knowledge and experience of firewalls: Cisco ASA, Check Point and/or Palo Alto

    路       Knowledge and experience around VPN technologies

    路       Knowledge and experience of load balancers: F5 LTM and/or Citrix

    路       NetScaler

    路       Good troubleshooting skill and experience

    路       Experience of utilizing a ticketing system

    路       Knowledge and experience of ITIL standards


    What we can offer you in this project:

    路       Working in an international environment

    路       Yearly bonus

    路       Contract of employment

    路       Training budget

    路       MyBenefit card : (monthly you get 280 points which you can use for example LuxMed, Multisport, Life insurance)

    路       Lunch card (190PLN monthly)


    Salaries depend on experience:

    路       Salary: 7 000 鈥 9 000 PLN gross monthly  (we are open to hearing about your expectations)