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IT Support Engineer
Support
Develocraft

IT Support Engineer

Develocraft
Gdańsk
Type of work
Undetermined
Experience
Mid
Employment Type
B2B
Operating mode
Remote
Develocraft

Develocraft

Hello, Sailor! We've been expecting you. Our community of 80 is eager for new members. Develocraft is an IT services company from Gdańsk. We blend our passion for creating real business impact with our love for our team, from recruiters to developers.

Company profile

Tech stack

    Google Gsuite
    advanced
    IT Support
    advanced
    English
    advanced

Job description

We are looking for a IT Support Engineer for an innovative FinTech company with a passion for Artificial Intelligence. They are creating software for large international banks to combat Money Laundering and Terrorist Financing.

Responsibilities:

  • Creating and maintaining Slack and Youtrack users 
  • Maintain and monitor company G-Suite infrastructure
  • Purchase of laptops and acquiring new equipment for the office and employees of the company as it develops
  • Installation and configuration of users' laptops and telephones provided by the company for existing employees and new employees
  • Troubleshoot problems with a fleet of laptops
  • Help in implementing IT systems
  • Coordinate software purchase and installation/license renewal

Qualifications:

  • 3+ years of corporate experience in technical support
  • Strong experience with Google Gsuite
  • Availability to work with users in different timezones
  • Ability to communicate remotely at the non-technical level regarding the potentials and limitations of the system
  • Ability to work independently
  • English communication skills (minimum B2 in the European Common Language Framework)

Perks:

  • 100 % remote work
  • Elastic benefit system
  • Trips to visit clients in London, Switzerland, the USA, and Singapore. You don’t want to travel? Also great! Help us make our product better from Poland.
  • Attractive Employee Stock Ownership Plan
  • Personal development, courses, and training (determined individually)