Technical Support Specialist with German

EPOS is part of the Demant Group – a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound.

At EPOS we believe in premium quality in everything we do to give our customers a perfect sound and video experience, supreme comfort, and a genuine design. With our headsets, our speakerphones and video products, customers answer millions of calls each day, handle several virtual and in person meetings and explore virtual gaming worlds, or simply relax with their favorite music on the move.

Working with us you will receive: 

• full-time position, with a permanent contract after 3 months;
• flexible working hours;
• possibilities of learning and development opportunities, adapted to your needs and supporting your growth;
• a hybrid work model, combining remote work opportunities with work in an office in the City Center;
• possibilities to use and improve English on a daily basis in our international environment (courses offered);
• international business trips;
• relocation package;
• discounts on hearing aids after one year of employment (for employees and family members);
• various discounts (catering, cultural and art, discounts for cinema tickets, Netflix, books or e-books etc.); 
• social benefits (private medical health care, insurance, sport card,etc.);
• Scandinavian culture – we are informal (we don’t use titles: Sir, Mr, Mrs, Miss…) and care about equality, independence, open dialog and work-life balance.
• quick recruitment process: https://www.demant.pl/proces-rekrutacji/specjalisci-szczecin-i-mierzyn

What tasks are waiting for you? 

• Involve in troubleshooting and testing of EPOS products
• Handle Tickets on the CRM system (Salesforce)
• Contact customers on phone, email, and Chat
• Interact with L1 and L2 Global Support teams for meetings and ad-hoc calls
• Covering for team members when needed
• Keep products’ articles update including FAQs, troubleshooting articles and tutorial video clips

It would be great if you:

• have practical & demonstrated experience in technical area
• have strong communication skills both speaking and writing
• have knowledge and technical understanding of software applications/interfaces and operating systems;
• have solid technical background;
• are fluent in English and German, both oral and written
• have a high analytical skills;
• are creative-thinker and problem-solver;
• have able to work independently and with a team, to maintain a strong work ethic, and to promote a positive work atmosphere;
• can focus on customer satisfaction and in providing results which enforce create loyalty;
• have good knowledge of Microsoft Office 365, Teams and in general Softphones;

Please send your application in English.