IT Support Consultant
Support
IT Support Consultant
Demant
Warszawa
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Demant
We are a leader in the hearing aid industry worldwide. We employ over 16 500 high-class engineers and specialists. Every day, our professionals create life-changing differences through hearing health.
Tech stack
Helpdesk
Microsoft Windows
English
ITIL
Job description
Online interview
Friendly offer
We support the company's operations activities from the IT side. We support their development and optimization by providing IT support solutions.
Working with us you will receive:
- full-time work agreement in the international developing organization;
- independent and responsible position;
- possibility to learn and improve English in our international environment;
- Scandinavian culture – we are informal (we don’t use titles: Sir, Mr, Mrs, Miss…) and care about equality, independence, open dialog and work-life balance;
- social benefits (private medical health care, insurance, sport card, discounts for cinema tickets, etc.).
What tasks are waiting for you?
- Provide support to end users based on Service Desk tools regarding any kind of IT-related problems to ensure high availability for customers.
- Interact with second line support or external vendors in all tasks related to IT infrastructure and application problems or requests in order to avoid or solve problems and incidents.
- Prioritize, resolve, track and document all incidents reported to the service desk using the relevant tools following the incident management procedure to avoid future incidents.
- Support, maintain and prepare the production infrastructure.
- Diagnose software and hardware problems in order to find the right solution.
- Take responsibility for own learning and keep updated within own area of responsibility to secure continuous competence building and personal growth.
It would be great if you:
- are able to provide technical support in the area of IT to employees;
- have 2-3 years of experience on a similar position;
- are experienced in maintaining and troubleshooting of Windows operating system and Microsoft Office applications;
- have an excellent communication skills and pro-active attitude;
- have a good problem-solving skills and ability to manage priorities;
- Manufacturing business experience will be an advantage;
- ITIL process knowledge.