Customer Experience Designer
UX/UI
Customer Experience Designer
Bydgoszcz
Type of work
Undetermined
Experience
Mid
Employment Type
B2B
Operating mode
Remote
Tech stack
UX
CX
UI Design
Job description
Online interview
Responsibilities:
- Develop views of both present and future customer journeys through quality research
- Lead projects that enhance client’s understanding of the customer
- Serve as customer advocate during new product launches and service upgrades
- Develop customer needs and use cases throughout a customer journey
- Translate customer needs into business requirements
- Lead teams in developing business and customer cases to help drive experience improvement
- Understand and interpret customer experience measurements
- Develop operational plans to deliver great customer experiences
- Have a strong cross-functional understanding of service delivery to be able to identify and engage boundary partners
- Have experience with leading facilitated sessions in customer journey mapping and service blueprinting
- Create effective communications across multiple internal channels to increase ability to change the customer experience
Requirements:
- Familiar with Customer Strategy
- Knowledge of Digital Service Design
- Experience in working with CX Metrics or insights from CX data
- Experience in Business case development
- Knowledge of User Journey Mapping
- Familiar with content strategy and channel analysis
- UX Prototyping/MVP (journeys, service, product ui)
- UX Design - nice to have
- UI Design - nice to have
Offer:
- B2B contract
- Constant support of dedicated consultant
- Team-building events organised by DCG
- Private medical care
- Multisport card
- Competitive salary adequate to experience and skills
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