Level 3 Support Specialist
Support
Level 3 Support Specialist
DataWalk
Wrocław
Type of work
Undetermined
Experience
Senior
Employment Type
B2B
Operating mode
Office
Tech stack
SQL
Linux
Shell Scripting
Job description
Online interview
Responsibilities:
- Providing excellent customer service via phone and email to DataWalk clients and partners across the globe.
- Incident / Problem management, ensuring all SLA’s are met through timely resolution and effective communication.
- Supporting users in the use of DataWalk software, including answering technical inquiries.
- Providing support in software configuration and upgrades.
- Assist in the testing and development of new system versions.
- Preparing comprehensive and accurate documentation.
- Covering initially 16/5 shift pattern (morning and evening shifts).
You'll fit it if you:
- Have excellent verbal and written communication skills in English and Polish language
- Have a great sense of responsibility, sense of urgency, good time management, self-starter able to work independently
- Are customer-focused, team player prepared to go the extra mile to deliver service to the customer (no nine-to-five mentality)
- Knowledge of SQL and data analysis / Linux OS is an advantage
- Have 2+ years of experience (preferably in application support)
We offer:
- Work in a high tech company with Polish-American work culture and an excellent development perspective
- Work on a product based on a unique technology
- Growth opportunities in a passionate team of professionals
- A challenging and inspiring environment
- Friendly atmosphere and attractive package of benefits (private healthcare, life insurance, multisport cards, fresh fruit, physiotherapist care on the premises)