Voice Recording Operations Engineer
Other
Voice Recording Operations Engineer
CREDIT SUISSE Poland
Warszawa
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
Verba
Skype for Business
IPC
Truphone
Job description
Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.
We Offer
- A department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global Conduct and Ethics Standards.
- Voice Retention Operation Specialist (Verint Verba) will be a part of a dynamic team responsible for operational support of a Global Verba implementation coordinated with Skype for business, IPC-Unigy, BT-ITS & Cisco platform.
- This critical role is primarily responsible for providing technical expertise to enable proactive maintenance and Level 3 incident support of voice recording platform.
- The Voice Retention operation Specialist will be part of a real-time incident support team responsible for triaging and resolving critical issues, interacting with other infrastructure support teams, monitoring and tuning performance of the environment, and developing more advanced skills in Verba integration.
- This role provides opportunities for significant growth and career development in a world class IT support function, and provides exposure to an exciting and growing recording platform.
You Offer
- 1 to 2 years’ experience supporting or deploying Verba or any recording platform in an enterprise environment.
- Subject Matter Expert (SME) level detailed knowledge of Verba Voice Recording and Analytics solutions.
- Experience of having responsibility for delivering Voice Surveillance solutions.
- Experience deploying, configuring, Verba recording platform and supporting following functions:
a) Integration with Skype for Business to record all Skype core modalities.
b) Design and implement Verba Voice Recording for Skype Voice telephony service.
c) Implementing complex workflows and processes in support of supervision model.
- Experience in deploying below recording modalities:
a) Truphone Mobile Voice recording
b) Implementation of Verba VR for Cloud9 Soft Turret Trader Voice telephony
c) Implement/deploy Verba Voice Recording/Retention for Intercom (IPC / Unigy)
- Experience with Trader Voice platforms such as IPC, BT-ITS system knowledge is a plus.
- Understands the value of diversity in the workplace and is dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work. This should be further elaborated on in your application.
Our benefit
- Private medical care
- Life insurance for employees and additional insurance options available for family members
- Pension plan
- Charity days
- Training and development
- Internal Mobility
Other optional
- Language training course
- Mentoring
- Family – nursery and kindergarten funding, gift vouchers for Christmas
- Parking allowance
- Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
- Employee discounts on various products and services (event tickets, consumer products, etc.)
- Relocation package
- Employee Referral Program
- Flexible work schedule and working from home (home office)
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. Credit Suisse is committed to providing equal employment opportunities, regardless of ethnicity, nationality, gender, sexual orientation, gender identity, religion, age, civil partnership, marital or family status, pregnancy, disability or any other status that is protected as a matter of local law.