ServiceNow Engineer

Cpl Poland

Wrocław

Type of work

jobType.Undetermined

Experience

Mid

Employment Type

Permanent, B2B

Operating mode

Remote

Tech stack

ServiceNow

regular

Job description

Online interview

Friendly offer

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.

For our client - an international logistics operator, we are looking for ServiceNow Engineers!

As a ServiceNow Engineer you'll be responsible for the designing, testing, implementing and maintaining IT and business solutions using the ServiceNow platform. You'll evaluate demands and creates technical concepts to implement solutions according to business as well as IT requirements by utilizing out of the box / standard functionality or developing and customizing applications. You will act as 2nd and 3rd level support and is the interface between business and the ServiceNow platform for developing, testing and implementation in a fast paced organization.

Your responsibilites:

Develops technical specifications and makes recommendations towards implementation of standard functionality or configuration of individual solutions
Analyzes requirements, develops specifications and designs innovative solutions to business problems or recommendations to improve system capabilities automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
Builds service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
Performs technical validation and testing to ensure requirements are satisfied
Supports in developing system architecture/interfaces
Works in an agile environment and is experienced in agile development methods
Participating in the project planning process with business and IT specialists
Supporting multiple projects as team member or development team leader
Creates and implements technical documentation incl. operational processes, test activities and quality standards
Analysis of errors and their elimination in the context of incident and problem management, supports failure and disaster recovery tests
Performs regular data audits and resolve identified issues if found
Identifies and drives creation of best practices and organizational standards
Provides 2nd and 3rd level support for the ServiceNow platform and its modules
Ensures that implementations and ongoing services are delivered on time and meet client requirements

Our requirements:

Minimum 3+ years of ServiceNow development and implementation experience
Minimum 3+ years of programming experience
Certifications: ServiceNow System Administrator, ServiceNow Implementation, (ITIL v3 certification)
ITSM knowledge, excellent understanding of all the ITSM and related service
Fundamental understanding of the key technologies relevant to ServiceNow integration solutions i.e. SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience in IT Project Management
Fluent in English language skills (verbal & written)

Benefits:

Medical healthcare package
Sport Card
Life Insurance
Holiday Bonus
Annaul Bonus
Language Courses