Cornerstone OnDemand is seeking French & English-speaking Product Support Specialist to provide application support for assigned Cornerstone products. The mission is to contribute to the business success of our customers by delivering a world-class support service, providing timely communications and effective issue resolution. 

Working hours: 8 hours, flexible between 7 am and 9 pm, based on business needs.

In this role you will... 

• Assist Customers with their technical and operational queries & problems related to Cornerstone Products via email, ticketing system and phone
• Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
• Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
• Resolve Customers’ issues where possible otherwise provide the relevant information & analysis for further Support levels
• Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
• Collaborate with other technical teams on case resolution

You’ve got what it takes if you have… 

• Fluency in written and spoken English and French
• Experience in Customer Support
• Excellent written and verbal communication skills as well as active listening skills
• Flexibility, ability to change priorities quickly and capacity to handle multiple tasks
• Analytical and technical skills
• Effective time management skills

Nice to have:

• Knowledge of SQL, SSO, Networking or API’s
• Experience in technical support