Java Support Engineer
Java
Java Support Engineer
Ciklum
Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
B2B
Operating mode
Office
Ciklum
We are a global Digital Solutions Company for both Fortune 500 and fast-growing organisations around the world. More than 4000 experts in 11 engineering hubs are creating digital platforms for a variety of industries. Let’s empower success together.
Tech stack
Java
Testing
English
Git
JIRA
RDBMS
Job description
On behalf of AlgoTrader, Ciklum is looking for Java Support Engineer to join our team in Wroclaw on full-time basis.
It’s an exciting and unique opportunity to become a part of an Agile team that develops cutting-edge quantitative trading systems.
As a Support Engineer you complement the cross functional team. You are closely working together with the professional services team, the product development team and the head of development to ensure fully functional and bug free product. You will also manage client support requests to ensure customer satisfaction.
Responsibilities:
Responsibilities:
- Providing First and Second Level Support;
- Managing the client-side support ticketing system (e.g. Zendesk);
- Maintaining the knowledge database of frequently asked questions (e.g. Zendesk);
- Participating in the maintenance of the product documentation ;
- Closely collaborating with the product development team, the head of development and clients in prioritizing bug fixes & new feature requests;
- Managing and performing functional testing of the product:
- Coordinating the overall test procedure before a release;
- Managing full cycle of product functional testing;
- Designing, developing and maintaining test cases;
- Writing test documentation;
- Following current industry trends and incorporate best practices into the testing/development process.
Requirements:
- 3+ years of commercial experience on a similar position;
- Experience in supporting applications built in Java;
- Experience in functional and non-functional testing;
- Good understanding of QA methodologies, procedures and QA documentation;
- Experience in working directly with the client;
- Very strong communication skills and fluency in English;
- Nice to have: Experience in the trading domain (e.g. based on Stocks, Forex, Futures, Options and/or Cryptocurrencies).
Technical requirements:
- Java development skills;
- Strong technical troubleshooting and problem-solving skills;
- Hands-on experience with tools like Git and Jira;
- Hands-on experience with test case management systems like Kiwi;
- Good understanding of RDBMS .
What's in it for you:
- Work with best experts in a friendly atmosphere;
- Competitive salary;
- Possibility to work in a successful and highly innovative company;
- State of the art, cool, centrally located office at BC SkyTower with warm atmosphere which creates really good working conditions;
- Fully covered life insurance – 100 000 PLN;
- Fully covered drug insurance – up to 2 000 PLN/year;
- Multisport card, 100% covered by Ciklum – Benefit Systems, Plus package.