IT Specialist
Support
IT Specialist
Opole
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
Windows 10
Windows 8.1.
Windows 7
Microsoft Azure
MS Office
Active Directory
Job description
Online interview
What you’ll be doing:
- Installing and configuring computer hardware, operating systems and applications
- Troubleshooting systems, applications and simple network problems
- Independently diagnosing and resolving hardware or software faults
- Installing and replacing hardware parts
- Transferring and connecting IT equipment and cabling in server/patch rooms and office area
- Providing support, including procedural documentation and relevant reports
- Prioritising and managing many open cases at one time
- Performing other tasks assigned by Supervisor
- Providing excellent customer service to all internal clients of Capita Polska
- Providing Proactive and Can Do approach in identifying and resolving IT related issues
- Diagnosing and resolving more complicated technical issues with team members
- Setting up and configuring laptops, desktops and phone devices
- Ensuring security and upgrades which are applied and kept up to date on desktops and laptops
- Fault-finding to laptops and desktops
- Reporting faults and maintaining logs on, printers, desktops and laptops
- Maintaining and analysing software/hardware data bases
- Coordinating simple IT projects
Skills you need to succeed:
- Are fluent in English (both spoken and written)
- Have good knowledge of MS Windows 7, 8.1, 10 operating systems and MS Office products
- At least 2 years of experience in IT field
- Experience in end user support would be an asset
- Are taking full responsibility for the assigned task
- Are able to deliver your work reports in the appropriate business manner
- Are willing to provide the highest level of customer service
- Have good analytical and problem-solving skills and attention to details
- Are results focused and have an ability to meet deadlines
- Are capable to concentrate on many tasks at the same time
- Have excellent communication skills
- Are well-organised team player
What’s in it for you:
- Employee Assistance Program for employees and their families (psychological support)
- An extra day off for voluntary activities close to your heart
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to become one of the Internal Trainers
- Access to free in-house English classes, with our dedicated English Trainer
- A multinational environment with strong ties to UK business culture
- LuxMed medical healthcare and Generali group insurance
- Multisport Plus / Classic or MultiKafeteria benefit systems
- A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
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