All offersKatowiceSupportCustomer Support Engineer
Customer Support Engineer
Support
Capgemini Polska

Customer Support Engineer

Capgemini Polska
Katowice
Type of work
Full-time
Experience
Mid
Employment Type
Permanent
Operating mode
Hybrid
Capgemini Polska

Capgemini Polska

Capgemini na polskim rynku działa już od ponad 25 lat i jest liderem w kraju, wspierając swoich klientów w procesach biznesowych w obszarach finansów i księgowości, HR, IT i usług chmurowych, obsługi klienta, zarządzania projektami, zarządzania zmianą oraz analityki i zarządzania danymi. W Polsce zatrudniamy głównie ekspertów i ekspertki z obszaru usług biznesowych (konsultantów i analityków biznesowych, księgowych, logistyków, HR) oraz z obszaru IT (programistów, testerów, czy ekspertów od sztucznej inteligencji).

Company profile

Tech stack

    Databases

    regular

    Linux

    regular

    English

    regular

    LDAP/SSO

    regular

    Problem Solving

    regular

    SSL

    regular

    SaaS

    junior

Job description

Online interview
Friendly offer

Capgemini Engineering is a world leader in engineering and R&D services. We combine our broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Every day, we help our clients to accelerate their journey towards Intelligent Industry.

At Capgemini, we are a responsible and diverse. Our organization has a strong 55-year heritage and deep industry expertise. We are trusted by our clients to address the entire breadth of their business needs—from strategy and design to operations. Our actions are fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms.


About the client:

Our client is a provider of data intelligence. The company offers services such as enterprise data catalog, data governance, data lineage, data privacy, data quality, and observability and core services.


Your future tasks:

  • Manage all communication with client’s customers to resolve support tickets
  • Coordinating and tracking the escalation of tickets to client FTE support team
  • Maintaining a record of all communication and actions using ZenDesk
  • Contributing frequently answered questions to the client's knowledge base
  • Participating in the on-call rotations when needed for resolution of severe issues (Severity 1)


Our Requirements:

  • 1+ year of experience in a customer-facing position, preferably SaaS environment
  • Proven expertise in troubleshooting web-based applications
  • Proficiency in reading system logs as part of the ticket resolution process
  • Familiarity with Linux systems or a higher level of proficiency
  • Ability to communicate effectively on technical topics including SSL, LDAP/SSO protocols, networking, databases
  • Proficiency in reading system logs as part of the ticket resolution process
  • At least Upper intermediate level of English
  • Inquisitive problem solver, skilled at troubleshooting and investigating technical issues
  • Effective communicator, proficient in summarizing, documenting, and elucidating complex situations
  • Enthusiastic about embracing and applying new technologies and tools


What have we prepared for you?

A lot of benefits:

  • Flexible working hours
  • Equipment package for home office
  • Private medical care and life insurance with ability to buy additional packages (e.g., dental care, senior care, oncology) on preferential terms.
  • Access to Capgemini Helpline with possibility to chat with therapists.
  • Bonuses for recommending your friends to Capgemini.
  • Access to Inspiro app with rich audiobooks database
  • Access to our NAIS benefit platform (40+ options available: NetflixSpotifyMultisport, cinema tickets, etc.)

Personal and professional development:

  • 70+ training tracks with certification opportunities (e.g. MS Azure, AWS, Google, Cloud) on our NEXT training platform.
  • Platform with free access to PluralsightTED TalksCoursera materials and trainings.
  • Free access to Udemy Business account with ability to use during and outside working hours.
  • Transparent performance management policy.

Our legendary atmosphere:

We value teamwork and good relationships. We work together, drink coffee together, and form friendships both inside and outside of work.

  • No official dress-code.
  • Various communities: OUTfront, Women@Capgemini, Foreigners Community, and more.
  • Day off for volunteering
  • Ability to implement world-changing initiatives thanks to our Grant Program
  • The award of "Top Employer Poland 2024" and "Top Employer Europe 2024" - proof of our commitment to creating an exceptional work environment and caring for the development of our employees.​​​​​​


Who are we?

Being one of us means constant development among other great people. It's a team who you want to spend time with, during and after work. Trainings and initiatives make your daily tasks more interesting, fun, and unique.

Capgemini Engineering has 65,000 engineer and scientist team members in over 30 countries across sectors including AutomotiveAI and DataSoftware & InternetTelecommunication, Rail, Infrastructure and Transportation, Defense, Aeronautics, Energy, Communications, Semiconductor & Electronics, Industrial & Consumer. Join us on a journey towards Intelligent Industry!

It's time to #Get the Future You Want!

Your life is in your hands, and you have the opportunity to improve it, develop yourself, and simply — join us!

Do you want to get to know us better? Visit our Capgemini Engineering website!


Do you have any additional questions about working at Capgemini? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Engineering. You can also find us on TikTok! — @capgeminipl.

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