Remote Engineer (m/w/d)
Other
Remote Engineer (m/w/d)
Type of work
Undetermined
Experience
Mid
Employment Type
B2B
Operating mode
Remote
Tech stack
DHCP
DNS
Microsoft
Job description
About us
For more than 35 years Büroring has been successfully placing temporary workers in various industries. For us, the focus is always on the individual. That is why our customers appreciate our sense of responsibility, our fairness and our service.
Our job offer
For our client, one of the leading telecommunication providers in Austria in the field of mobile telephony, fixed network as well as internet we are looking with immediate effect for an employee (m/f/d) as Remote Engineer (m/f/d).
If you can identify with the motto "Simply inspire, simply show, simply do", you are the right person for our client.
In addition to an exciting and varied range of tasks, you will also have the opportunity to work independently and responsibly and to contribute your ideas and creativity.
Job description
For more than 35 years Büroring has been successfully placing temporary workers in various industries. For us, the focus is always on the individual. That is why our customers appreciate our sense of responsibility, our fairness and our service.
Our job offer
For our client, one of the leading telecommunication providers in Austria in the field of mobile telephony, fixed network as well as internet we are looking with immediate effect for an employee (m/f/d) as Remote Engineer (m/f/d).
If you can identify with the motto "Simply inspire, simply show, simply do", you are the right person for our client.
In addition to an exciting and varied range of tasks, you will also have the opportunity to work independently and responsibly and to contribute your ideas and creativity.
Job description
- Efficient support of client hardware and software or IT infrastructure to ensure economical and customer-oriented IT client operations as well as
- Service level management including performance documentation
- Compliance with SLIs for all IT clients (remote resolution rate, client troubleshooting, client IMAC remote, ...); identification of the client, ticket creation, requirement gathering (rough analysis), incident acceptance/forwarding to the defined
- Fulfillment based on incident management process.
- Installation, configuration and maintenance of software applications as well as adherence to schedules with highest possible quality
- Ensuring the continuous optimization of proactive technical quality management
- Support in the implementation of IT projects as well as IT customer solutions
- Support of quality measures for quality assurance of all ICTS relevant systems, processes and standard; continuous proactive optimization of lead times
What we expect from you
- HTL-Matura or completed relevant apprenticeship or 3 years of professional experience in a similar environment
- Basic administration skills in the Microsoft environment
- Basic network knowledge (DNS, DHCP, TCP/IP, Router,...)
- Experience with client hard- and software
- Experience with automated software distribution
- Experience with remote support tool
- Experience with virtualized or cloud based software and clients (Citrix, HyperV)
- Basics for process and project management understanding
- Very good written and spoken German and English skills
- Willingness to travel within Austria (driver's license B required)
Your personality
- Strong quality awareness and a high degree of service and customer orientation (internal & external)
- Strong communication, conflict and decision-making skills
- Personal responsibility and reliability
- Proactive and independent hands-on work style with the ability to deliver high-quality results even in stressful situations
- Ability to work in a team and willingness for ongoing training
We are looking forward to hearing from you!
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