Lead, Site Reliability Engineer
DevOps
Lead, Site Reliability Engineer
Type of work
Undetermined
Experience
Senior
Employment Type
Permanent
Operating mode
Office
Tech stack
SRE
Linux
Windows
Terraform
AWS
Azure
Shell Scripting
Bladelogic
Chef
Perl
Job description
Online interview
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is growing and we are looking for seasoned technology leader to join our Investor Communication Solution Business. We are looking for a Lead, Site Reliability Engineer in our European location responsible for our client facing services and ensure operational excellence and business continuity across our growing suite of products in our Global Proxy line of Business.
Basic Purpose:
Broadridge is growing and we are looking for seasoned technology leader to join our Investor Communication Solution Business. We are looking for a Lead, Site Reliability Engineer in our European location responsible for our client facing services and ensure operational excellence and business continuity across our growing suite of products in our Global Proxy line of Business.
Basic Purpose:
- Responsible for design, implementation and operational support of the technical infrastructure for strategic Broadridge applications and services
- Designs technical solutions and automated operational processes for the next generation Broadridge platforms for automation, availability, performance, scale and cost.
- Ensure the continuous health and reliability of the technical infrastructure, and the applications/services it supports, through Service Level Objectives (SLOs), metrics/Service Level Indicators (SLIs) and continuous operational process improvements.
- Work with Vendors to implement new capabilities and competencies to the Broadridge technical infrastructure.
- Present and explain Broadridge infrastructure and operational processes to clients and industry groups, as needed.
Job Responsibilities:
- Works within and across teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies.
- Translates business requirements into technical designs, considering automation, availability, performance, scale and cost.
- Ensures technical & security best practices along with Broadridge standards are adhered to in the design of technical infrastructure.
- Leads technical design sessions and works closely with multiple teams, including application development teams, infrastructure teams, vendors, and clients, if needed, to review the infrastructure designs for new projects.
- Delivers high quality technical infrastructure, on-time, following Broadridge processes.
- Automates the implementation and operational support of the infrastructure.
- Provides estimates of all priority and non-priority projects along with recommended scope or schedule changes based on capacity and unforeseen challenges.
- Leads technical implementation to ensure the quality of the infrastructure, automation and the overall productivity of the SRE (Service Reliability Engineering) team.
- Owns, communicates and sets expectations of day to day work of the SRE (off-shore and on-shore).
- Tracks Service Level Indicators (SLI) to ensure the health of technical infrastructure and Broadridge services.
- Troubleshoots production issues affecting Broadridge services as needed, taking appropriate corrective actions.
- Conducts preventative maintenance to ensure capacity, scaling, security and availability of Broadridge services.
- Understands dependencies between infrastructure components, vendor software, custom software and other parts of the processing stack that support Broadridge Services.
- Collaborates with peers and other technical teams, such as development teams, architecture, database teams, storage teams, server teams, security teams to prevent and shorten production incidents.
- Defines Service Level Objectives (SLOs) for Broadridge Services.
- Implements additional operational improvements for automation, monitoring and incident management to increase the reliability of Broadridge services.
- Present and explain Broadridge infrastructure and operational processes to clients and industry groups, as needed. Seeks ways to improve the alignment of Broadridge technology infrastructure to clients’ needs.
- Work with new and existing technology vendors to understand their product roadmap and how it aligns with Broadridge’s Target State Architecture.
- Guides more junior associates through established processes.
- Assists in the hiring process to hire top talent and in the performance reviews of team members, identifying areas of improvement.
- Continuously inspires, mentors, and trains development team on modern technologies.
- Works with senior leaders to architect solutions with technical vision, maintainability and total cost of ownership in mind.
- Participates and contributes in strategic planning discussions with technical, business, and client stakeholders.
- Establishes Design Patterns used by the technical infrastructure.
Skills/Competencies:
- 10+ years of experience with commercial service infrastructure at both a software and infrastructure level.
- Functional skills – System Design and Architecture, DevOps / Deployment automation, Troubleshooting, Service Monitoring.
- Passionate teammate who understands and respects personal & cultural differences.
- Ability to work under pressure and be highly adaptable.
- Strong written and communications skills for collaboration with various teams and upper management.
- Solid analytical skills, especially in area of translating business requirements into technical design – with a continuous focus on aligning technical roadmap with the immediate and long-term Business strategy.
- Able to adapt and embrace change and support business strategy and vision.
- Knowledge of next-generation design patterns/architecture like micro-services, layered pattern, cloud.
- Strong aptitude for learning new skills and new technologies.
Preferred Qualifications:
- Bachelor’s degree in computer science, computer engineering, or in a related field.
- 10+ years of experience within a programming and application system environment, with solid experience and a working knowledge in the following technologies:
- OS: Linux, Windows
- Automation: Terraform, Bladelogic, Chef, Jenkins, Ansible
- Cloud: AWS, Azure
- Scripting: Powershell, Perl, Shell Scripts
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