Application Support Specialist

Branchspace works with major travel brands, including airlines, to design and deliver world-class digital applications.

We are looking for an ambitious Application Support Specialist to join our engineering & support team. This is a full-time hybrid role based at our growing office in Krakow, Poland.

What the role involves:

• Handle incoming support tickets and emails promptly and professionally.
• Triage incoming support requests, ensuring that they are properly classified and prioritized.
• Perform initial investigation and troubleshooting to identify the root cause of issues.
• Collaborate with cross-functional teams to escalate and resolve complex technical problems.
• Communicate effectively with cross-functional teams to gather additional information and provide status updates.
• Maintain detailed records of support interactions and resolutions.
• Participate in regular team meetings to discuss ongoing issues, share knowledge, and contribute to continuous improvement efforts.
• Stay up-to-date with industry trends and emerging technologies to enhance technical knowledge.

Experience required:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Experience with ticketing systems and support software is a plus.
• Knowledge/experience with cloud-hosting environments e.g. AWS is a plus