IT Support Engineer (rel. to Cyprus)
Support
IT Support Engineer (rel. to Cyprus)
BrainRocket
Lefkoşa
Type of work
Undetermined
Experience
Mid
Employment Type
Mandate
Operating mode
Office
Tech stack
Bash
Shell
ELK Stack
Grafana
Pagerduty
SQL
Job description
Online interview
Friendly offer
We are looking for Level 2 IT Support Engineer for our team of BRO-professionals!
This is a great opportunity to discover your abilities, join a team of enthusiastic and highly committed professionals, as well as the opportunity for career growth!
✅ Requirements:
- 1+ years of experience in IT
- Willingness to work in a shift schedule (24/7)
- Strong communication and reporting skills
- Strong troubleshooting skills
- Scripting bash/shell
- Experience working with logging, monitoring, and alerting tools (e.g. ELK stack, Grafana, PagerDuty)
- Ability to perform log level analysis
- Structured and process-oriented
- Self-learning ability, self-motivated and team player
- Ambition to learn new systems, procedures, techniques in a short period of time
- Experience with bug and issue tracking system
- Experience with SQL is nice-to-have
✅ Duties and opportunities:
- Managing incidents’ life cycle until they are fully resolved or providing a workaround solution, escalation to third level support where required
- Support in incident management after deployment
- Perform log level analysis
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication
- Qualification/replication of the reported issue in an appropriate customer environment
- Information gathering to ensure complete availability of details required for root cause analysis
- Provision of technical resolution or problem workaround
- Provide a robust service for monitoring products deploying onto the platform
- Ensure service execution to validate all expected KPIs, events, alerts, action, documentation and trend analysis graphs are fit for purpose for the product and infrastructure.
✅What we offer:
- Learning and development opportunities and interesting challenging tasks
- Official employment in accordance with the laws of Cyprus and the EU, registration of family members
- Relocation package (tickets, staying in hotel for 2 weeks)
- Company fitness corner in the office for employees
- Opportunity to develop language skills and partial compensation for the cost of language classes
- Birthday celebration present
- Time for proper rest and 24 working days of Annual Vacation
- Breakfasts and lunches in the office (partially paid by the company)