IT SUpport Engineer (rel. to Cyprus)
Support
IT SUpport Engineer (rel. to Cyprus)
BrainRocket
Lefkoşa
Type of work
Undetermined
Experience
Senior
Employment Type
Mandate
Operating mode
Office
Tech stack
HW/SW
HTML
ccs
HTTP
SQL
KQL
JQL
ELK Stack
Grafana
Job description
Friendly offer
We are looking for Level 3 IT Support Engineer for our team of BRO-professionals!
This is a great opportunity to discover your abilities, join a team of enthusiastic and highly committed professionals, as well as the opportunity for career growth!
✅ Requirements:
- 2+ years of experience in IT
- Strong HW/SW analytic, problem-solving and troubleshooting skills
- Deep knowledge of HTML/CCS, HTTP(s)
- Understanding of client-server architecture
- Experience in bash/shell programming (nice to have)
- Experience in SQL/KQL/JQL querying and managing data
- Strong Debugging skills
- Experience working with logging, monitoring, and alerting tools (e.g. ELK stack, Grafana, PagerDuty)
- Ability to perform log level analysis
- Structured and process-oriented
- Self-learning ability, self-motivated and team player
- Ambition to learn new systems, procedures, techniques in a short period of time
- Experience with bug and issue tracking system (Jira preferred)
- Ability to problem solve independently and multi-task
- Understand of ITIL methods
- Understand of Systems development life cycle
- Pro-active, resourceful with high level of accuracy and attention to detail
- Ability to meet strict deadlines and manage stress effectively
- Strong communication and reporting skills
- Experience in gambling/betting (nice to have)
✅ Duties and opportunities:
- Assess issues and provide solutions for incidents and problems that cannot be handled by tier 1,2
- Managing incidents’ life cycle until they are fully resolved or providing a workaround solution, escalation to 4 level support where required
- Periodically perform analysis to see if new problems need to be registered
- Coordinate root cause analysis
- Support hot-fix deployment process
- Perform log level analysis
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication
- Qualification/replication of the reported issue in an appropriate customer environment
- Information gathering to ensure complete availability of details required for root cause analysis
- Provision of technical resolution or problem workaround
✅What we offer:
- Learning and development opportunities and interesting challenging tasks
- Official employment in accordance with the laws of Cyprus and the EU, registration of family members
- Relocation package (tickets, staying in hotel for 2 weeks)
- Company fitness corner in the office for employees
- Opportunity to develop language skills and partial compensation for the cost of language classes
- Birthday celebration present
- Time for proper rest and 24 working days of Annual Vacation
- Breakfasts and lunches in the office (partially paid by the company)