ServiceNow ITSM Architect

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Job Description

Tasks:

• You will adapt the ServiceNow system to the needs of our customers through configuration and forms programming of ITSM module
• You will advise customers on the possibilities of the ServiceNow
• You will develop Detailed Technical Design: Create comprehensive technical design documents, outlining the architecture, workflows, and configurations of ServiceNow solutions in area of ITSM
• You will analyze customer requirements and show possible implementation variants in the system
• You will define and document processes related to ServiceNow as a platform 

Qualifications

Profile:

• Master's Degree in the field of Information Technology or comparable field of study
• Personality: able to work in a team, outgoing, flexible, communicative, and assertive 
• Independent and goal-oriented working style
• Several years of professional experience in IT, preferred in the area of ServiceNow as a consultant/administrator role 
• Very good knowledge of ServiceNow ITSM , ITIL and IT administration, in-depth knowledge of software, hardware, and system technology, certifications in ITIL would be an advantage
• Very good knowledge of English, German would be a plus

Additional Information

Benefits:

We would like to offer you number of amenities for you and your loved ones.

Work #LikeABosch:

• Contract of employment and a competitive salary (together with annual bonus)
• Flexible working hours with home office after the pandemic as well
• Referral Bonus Program
• Copyright costs for IT employees
• Lunch pass

Grow #LikeABosch:

• Complex environment of working, professional support and possibility to share knowledge and best practices
• On-going development opportunities in a multinational environment
• Broad access to professional trainings, conferences and webinars
• Language courses

Live #LikeABosch:

• Private medical care and life insurance
• Multisport card and sports teams
• Number of benefits for families (for instance summer camps for kids)
• Non working days on the 24th and 31st of December
• Discounts for Bosch products