Responsibilities

• Providing technical first line support to company employees regarding hardware, software and network problems,
• IT equipment purchases - handling the entire process,
• Preparation and management of IT equipment,
• Creating and managing users in Active Directory,
• Creating and managing GPO policies,
• Invoice management (description, preparing attachments, division of costs into departments and countries),
• Tests of new hardware and software solutions,
• IT shipments - handling the entire process,
• Apple hardware support and management,
• Manage the antivirus console,
• Manage the TeamViewer console,
• Manage the print management system console,
• Preparation of technical documentation, manuals, instructions,
• Cooperation with the first line support from each country in English,
• Resolving other emergency requests from users regarding first line support.

Experience we would like to see:

• 3+ years of experience in a similar role (1st line support),
• Providing technical first line support to company employees regarding hardware, software and network problems,
• Excellent problem-solving and communication skills,
• Ability to work as a part of our team and independently as well,
• Strong organizational and time management skills, multitasking ability plus effective tasks prioritization,
• English B2 - obligatory
• Office365 strong skills, Azure - nice to have.

Benefits

• On site work in our modern office,
• MultiSport card,
• english lessons,
• lunch card,
• PS5 (FIFA) after hours,
• MyBenefit cafeteria program,
• medical cover.