Application Support Engineer
Support
Application Support Engineer
Backbase
Kraków
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
IT Support
Job description
Online interview
Job in short:
We are looking for a 2nd level Application Support Engineer who will join us & provide support to our customers as part of the newly created team.
It’s a work in a dynamic cloud environment, where you will provide technical support, troubleshooting and resolution for customer’s problems, collaborate with engineering on miscellaneous product issues and contribute to initiatives revolving around support tools and knowledge management,
You will also assure the maximum level of support on incident resolution, provide feedback on escalations and comply with the Service Level Agreements (SLAs).
The structured approach combined with a careful, accurate, and result-oriented methodology, especially in problem analysis is our way combined with excellent customer and service orientation. All of that with good communication, team skills, and social competences.
Last, but not least, you will be involved in designing, documenting and creating the tools that will assist you in troubleshooting.
Meet the job:
- Proven working experience of 2+ years in Application Support, System Administration or DevOps;
- Sound problem-solving and decision-making skills
- Knowledge of different application engines such as JVM, Nginx, Apache
- Experience with relational databases and SQL
- Familiarity with application monitoring tools (e.g. Datadog);
- Strong Linux administration skills;
- Knowledge of Cloud solutions, e.g. AWS, Azure;
- Good command of English, both written and spoken.
Nice to have:
- ITIL knowledge and Incident Management experience;
- Experience in automation testing and scripting languages like Python will be considered an asset;
- Familiarity with Kubernetes and Docker;
- Readiness to work in flexible hours.