All offersBydgoszczSupportJunior IT Support with English
Junior IT Support with English
Support
Atos

Junior IT Support with English

Atos
Bydgoszcz
Type of work
Undetermined
Experience
Junior
Employment Type
Permanent
Operating mode
Office
Atos

Atos

At Atos Group, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space. At Atos, the future is our choice.

Company profile

Tech stack

    Microsoft Windows
    junior
    Microsoft Office
    junior
    Customer Support
    junior

Job description

Online interview
Friendly offer
What will you do? 
 
  • Handling incoming phone calls and e-mails from customers, helping them with hardware, software, and network issues
  • Delivering professional and prompt service to the clients
  • Keeping records of all customers enquiries in the reporting system
  • Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
  • Sending more complex enquiries to the relevant IT Support Team
 
Sounds exciting? Match your experience to needed skills 
 
Technology: 
  • Basic experience in Windows OS and MS Office
 
Skills: 
 
  • Deep understanding of English (B2/C1)
  • Eager to develop interpersonal skills in contact with native speakers
  • Without professional experience, eager to get new IT skills
  • Good communication skills and the capacity to work as a true standout colleague
  • Problem solving attitude and efficient task management skills
  • Working experience is not necessary as on-the-job training will be provided
  • Flexibility and willingness to work on various shifts (24/7)
 
Nice to have: 
 
  • Customer service experience will be an asset
 
What’s in it for you? 
 
  • Wellbeing programs & work-life balance - integration and passion sharing events 
  • Private medical and dental care 
  • Benefits platform – shopping, cinema, sport etc. 
  • Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program 
  • Courses and certifications e.g. Google Cloud, AWS, ITIL  
  • Conferences and Expert Communities 
  • Gift packages for special occasions: Easter, Christmas, Children’s Day 
  • Appreciation for seniority: additional days off, Atos Jubilee gifts 
  • Remote working or commuting allowance, relocation package 
  • Charity and eco initiatives 
 
Boost your career! 
 
Possible future roles: 
 
  • IT specialist: Windows desktop and server, Office 365, Citrix, VMware, McAfee, Linux, cloud solutions and all latest upcoming technologies
  • Team leader: License 2 Lead, Manager on Duty, conduct coaching & mentoring
  • Project coordinator: PRINCE2, Agile, PMI
  • Process manager: ITIL (foundation & intermediate levels), License 2 Deliver
and more… 
 
What happens next? 
 
  • Quick conversation with HR (via MS Teams) 
  • Interview with a Manager/IT expert/project representative 
  • Feedback (1-5 business days after the interview) 
  • Work like you want-remotely, in hybrid mode or at our office
 
Choose your future. Choose Atos.