At Atos Group, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space. At Atos, the future is our choice.
Handling incoming phone calls and e-mails from customers, helping them with hardware, software, and network issues
Delivering professional and prompt service to the clients
Keeping records of all customers enquiries in the reporting system
Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
Sending more complex enquiries to the relevant IT Support Team
Sounds exciting? Match your experience to needed skills
Technology:
Basic experience in Windows OS and MS Office
Skills:
Deep understanding of English (B2/C1)
Eager to develop interpersonal skills in contact with native speakers
Without professional experience, eager to get new IT skills
Good communication skills and the capacity to work as a true standout colleague
Problem solving attitude and efficient task management skills
Working experience is not necessary as on-the-job training will be provided
Flexibility and willingness to work on various shifts (24/7)