L2 Application Support with Java
Java
L2 Application Support with Java
Aspire Systems Poland
Gdańsk
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Aspire Systems Poland
Aspire Systems Poland is an international IT company, offering IT consulting and software development services. We help people & companies benefit from IT. Aspire Systems Poland is our European development Centre and we employ over 160 colleagues.
Tech stack
Java
Customer Support
SQL
Job description
Online interview
L2 Application Support Specialist with Java
Guidewire is a leader in software delivery for the insurance industry. Aspire Systems Poland is Guidewire’s partner and right now we're building a new support centre in Gdansk. We are looking for people who will join us as an Application Support Specialist.
Apply, if you want to gain experience in an international company and work in Guidewire’s Support Centre for Europe. You will also take part in a training and receive Guidewire certificate.
Your tasks include:
- Monitoring of cloud-hosted environment for issues
- Resolving issues reported by Clients and cloud analytics tools
- Performing root cause analysis based on diagnostic data
- Cooperating within the multi-tier support organization
- Using InsuranceSuite software and relevant diagnostic tools
- Executing runbook procedures and recipes to triage cases for disposition (ex. Customer reports system slowness, customer reports missing data files, etc.)
- Providing incident reports on issues to share with the team
Experience and skills, you need to have:
- Relevant work experience in a customer-facing support or services role within a technology-oriented company
- Good Java knowledge (code analysis, applications configuration, troubleshooting)
- Knowledge of data interchange concepts such as RestAPI, SOAP, JSON, XHR
- Understanding of relational database theory and related project experience
- Proficiency in English
- Ability to prioritize tasks in a dynamic work environment
Nice to have:
- Experience with a commercial customer regarding incident tracking or CRM system
- Experience using a software defect tracking system such as JIRA
- Working with leading cloud platform Infrastructure as a Service (IaaS) providers such as AWS or Microsoft Azure
- Basic understanding of data-warehousing
- Basic knowledge of front-end web technologies (JavaScript and AngularJS) or similar
- Exposure to broad technical skills such as Object-Oriented Programming (JAVA, C#, or similar), relational databases (data modelling/SQL), web UI (design and development), XML, application architecture