Defect Manager

We are looking for an experienced Defect Manager who will reporting to the Technical QA Manager, the Defect Manager will be responsible for governance of the defect lifecycle, ensuring effective communication and collaborating with internal teams and external clients.

This role will act as a key liaison between client and 3rd party stakeholders, coordinating defect identification, reporting, tracking and formal resolution process(es) whilst maintaining strong relationships with internal and external stakeholders

In our work environment, communication, friendly relationships, and mutual support play a crucial role in our projects being successful and our customers being satisfied. If you are a team player, you like collaborating with others and you feel that the work floor is also a place to set up long-lasting friendly relationships with other colleagues, then Aspire is the right place for you. 

Personal growth of all our colleagues is a part of our culture. We provide a lot of opportunities to gain new knowledge and experience including trainings, workshops, conferences, knowledge-sharing meetings, and peer reviews. We are a people-centric company and believe that if our people grow, we grow with them.

What we offer:

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Your role in the team will include:

• Build strong working relationships with 3rd parties and peers.
• Manage defect lifecycle, including logging, tracking, and closure.
• Prioritize and assign 3rd party observations with clear ownership.
• Analyze defect trends to improve processes alongside QA teams.
• Provide updates to stakeholders and the Technical QA Manager.
• Coordinate with internal and external teams to address bottlenecks.
• Assess defect impact on timelines and mitigate risks with 3rd parties.
• Ensure SLA adherence and initiate improvements.
• Lead structured triage sessions with 3rd party reps.

We are looking for you if you have:

• Skilled in defect management tools (especially JIRA).
• Experienced in leading Defect Triage meetings.
• Strong understanding of SDLC and the role of a defect manager.
• Comfortable diplomatically challenging internal teams and stakeholders.
• Skilled at communicating complex requirements to non-technical audiences.
• Excellent verbal and written communication abilities.
• Strong in articulating defect progress with 3rd parties.
• Client-facing experience with 3rd parties and strong workload management.

You should choose Aspire because

• almost 50% of all our colleagues are on a senior level or higher so there is always someone to learn from,
• 24% of our colleagues have been part of Aspire for longer than 5 years,
• you can work fully remotely, full-time from the office, or in a hybrid model,
• we understand that introducing time pressure and stress is NOT the way to go,
• we believe a friendly atmosphere, a flat company structure, and making sure work is fun are what is keys to success,
• we love sports! See our Power Club,
• we provide you with continuous feedback on the things you do right and the things you could potentially improve

Our colleague Iza will guide you from the moment you apply and will support you throughout the whole recruitment process. 

If you have any questions before you decide to apply simply reach out to Iza by email: izabela.naczk@aspiresys.com

We are also available for you on Messenger for any questions, doubts, or queries that you might have (you can communicate in Polish or English).

We really hope you become our new colleague soon and we will have a great time together!