Senior ServiceNow Specialist

Are you ready to take a central role in driving technological innovation and process optimization with the ServiceNow platform at Arla? We are looking for a proactive and solution-oriented ServiceNow Senior Specialist to support our digital transformation journey by developing and enhancing platform capabilities, collaborating with stakeholders, and ensuring high-quality service delivery in a complex FMCG environment. If you thrive in a fast-paced setting where expertise, collaboration, and continuous improvement are key to success, this role is for you.

“As a Senior Specialist, you will translate business needs into scalable ServiceNow solutions and collaborate with stakeholders to enhance and support key modules across the platform”. says Dorte Brit Lau Malling, Senior IT Manager.

How You Will Make an Impact

As a Senior Specialist, you will play a pivotal role in shaping Arla’s digital landscape, securing stability, high quality support and future optimization. You will join a team based in Denmark and Poland with Stakeholders around the world.

Your key responsibilities include maintaining and upgrading the platform twice a year, providing 2nd level support via the IT Service Desk, and resolving complex incidents. Acting as a trusted advisor, you’ll offer expert guidance to the business while collaborating with internal and external specialists. You’ll also support your team by sharing knowledge and driving continuous improvement.

Additional specialisation specific tasks for ServiceNow:

• Collaborate closely with the Agile Release Train by participating in PI Plannings and Agile ceremonies, and contribute to business roadmaps by keeping stakeholders informed about upcoming releases and new features.

• Mentor colleagues on technical aspects of the ServiceNow platform and support training and tool enablement in collaboration with specialists.

• Build strong relationships with both customers and vendors to understand their needs and ensure solutions are aligned accordingly.

• Work in close partnership with other departments to promote alignment, knowledge sharing, and adherence to best practices for solution maintenance.

• Drive continuous improvement in architecture and support process optimization within the area.

What Will Make You Successful

Success in this role requires strong technical knowledge within ServiceNow and the ability to manage complex flows in a global setting. Your ability to foster collaboration, deliver on time , and drive continuous improvement will be key.

We are looking for someone who has:

• 5+ years of experience working with and developing the ServiceNow platform

• Solid understanding of the ITIL framework and familiarity with Agile ways of working (SAFe)

• ServiceNow Certified System Administrator (minimum requirement)

• Strong business acumen and thorough understanding of business processes

• Proven stakeholder management skills and ability to thrive in a global environment

• Detail-oriented with the ability to maintain a broad overview

• Strong communicator with a focus on building positive relationships

• Persistent, diplomatic, and comfortable challenging the status quo when needed

What We Offer

At Arla, we are committed to your professional development and internal career advancement. You will be part of a collaborative and innovative work environment that values growth, teamwork, and impact. As a market leader, we produce nutritious, household-favorite brands in a sustainable way that benefits our customers, farmer-owners, and the world.

Would You Like to Join Us?

If you are ready to take on this exciting leadership opportunity, we encourage you to apply as soon as possible. We will process applications on a rolling basis and close the recruitment once we find the right candidate.

For additional information, please email Senior Manager Dorte Brit Lau Malling (domal@arlafoods.com).

Shape the Future of Dairy 

Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future. 

We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.