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Mobile Services Specialist (GSM)

Mobile Services Specialist (GSM)

Type of work
Employment Type
Operating mode


At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are Global Shared Services Center and we deliver tens of projects in Finance, IT, HR, Procurement, Risk, and Compliance.

Company profile

Tech stack







Job description

Are you passionate about leveraging cutting-edge mobile technologies (GSM) and engaging with stakeholders across departments?

Develop this passion at Arla and join us for a vibrant atmosphere, where teamwork meets individual growth, all wrapped in a culture that genuinely cares about employee well-being!


About the job

You will be a part of the Delivery Services department, part of IT Operations, and will take responsibility of mobile environment (GSM). You will be managing and optimizing mobile services, ensuring efficient utilization of resources, and enhancing the overall user experience.


Specifically, you will:

  • Manage and optimize mobile services (GSM) to meet performance and utilization targets. 
  • Monitor and analyze key performance indicators (KPIs) related to data usage, voice quality, capacity, and service availability. 
  • Identify opportunities to improve mobile service delivery, enhance efficiency, and reduce operational costs. 
  • Collaborate with cross-functional teams, including IT operations, infrastructure, finance, and external vendors, to implement service improvements and cost-saving initiatives. 
  • Develop and maintain documentation, reports, and dashboards to track mobile service performance, usage trends, and cost metrics. 
  • Act as a subject matter expert on mobile services.


Who are you?

A dedicated IT specialist, who…

  • have knowledge of mobile (GSM) infrastructure and services
  • have IT at least 3-year hands-on IT experience
  • have high analytics skills
  • have problem-solving skills
  • can translate business requirements into technical tasks
  • communicate effectively and effortlessly in English 




  • You are the team player with telephony technology background (preferably)
  • You hold a degree in Computer science or similar 
  • You have previous experience with utilization and expense control
  • You have previous experience with vendor management
  • You understand ITIL and are familiar with SEFe Agile methodology 
  • You have experience from working in a multicultural and global company



What do we offer?

  • Flexible hybrid working time
  • Trainings with experts & professional induction in a new position
  • Financial support of your education 
  • Medical care & life insurance  
  • Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
  • Scandinavian working style & no dress code
  • Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
  • Relocation allowance
  • Referral program for employees
  • Employee Assistance Program (legal, psychological, health, financial consulting, etc.)
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
  • Additional holiday depending on length of employment (up to 4 days)



… while in the office you can also use some of below: 

  • Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
  • Spacious canteen, delicious coffee, and tea available on every floor in special designed spots
  • Chill-out rooms with X-box, pool table, board games, football table and swing


Application and contact

If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity.


We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?



It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.