👉Who we are:

ArcelorMittal Business Center of Excellence (BCOE) is the business services competency center at ArcelorMittal Europe - a global leader in the steel and mining industries. BCOE's mission is to provide business services to the ArcelorMittal in the most cost-effective and timely manner to enable it to concentrate on its core tasks. BCOE has experience resources and uses state of the art tools to deliver best-in-class service and cost competitiveness to ArcelorMittal Group, its affiliates and also external clients. We are a results-oriented company for which passion, people and progress are extremely important. We value diversity and integration in the workplace, and our strength lies in multicultural teams. We attach great importance to the support and development of our employees.

🔎For more information please check out our website: https://bcoe.arcelormittal.com/

🌍 Where we are: Company headquarters is located in Poland in Dąbrowa Górnicza

👐🏼 About our IT Team:

• We are hiring more than 100 employees in IT domain. Our IT Team consists of: SAP solutions, development, RPA, infrastructure& service desk, cybersecurity, project management and we are constatly growing !

Join our Team of IT Facility Management as IT Support Specialist 💼!

🎯 What we can offer you:

• Private medical care in Medicover
• Co-financing for meals
• Sharing the costs of foreign language classes
• Sharing the costs of professional training & courses
• Remote work opportunities
• Flexible working time
• Integration events
• Retirement pension plan
• Saving & investment scheme
• Preferential loans
• No dress code
• Coffee / tea
• Parking space for employees
• Leisure zone
• Extra social benefits
• Kindergarten / nursery

✔️ Job responsibilities:

• Provide advanced 2nd line technical support to end-users and customers through various channels, including phone, email, chat, or in-person;
• Install and configure hardware and software;
• Support the employee onboarding and off-boarding processes;
• Prioritize and resolving service requests and incidents efficiently in a ticketing system meeting SLAs (Service Level Agreements);
• Maintaining and tracking of IT assets;
• Create and maintain detailed documentation for common technical issues and solutions, and contribute to the knowledge base;
• Collaborate with other IT teams and specialists to tackle technical problems and projects;
• Assist in important meetings (PC, Audio Video setups) as needed;
• Stay up-to-date with industry trends and best practices in IT support and share knowledge with the team.

✔️Job Requirements:

• Around 2 years of experience as an IT support specialist or in a similar position;
• Languages: English min. B2 and Polish min. C1;
• Ability to provide technical support and resolve IT issues;
• Knowledge of computer hardware, software, and networks;
• Ability to keep up with technical innovation and trends in IT support;
• Ability and willingness to travel to client sites as needed;
• Open and helpful attitude;
• Interpersonal and communication skills;
• Used to work independently and in the team.