Junior IT System Training Specialist

About Aptvision

APTVISION is a company offering innovative software in the medical sector, specialising in managing patient visits. Our radiology system is used in many hospitals and clinics across Europe, in countries such as England, Ireland, Hungary and Poland, and our online appointment booking system is the leading system in Northern Ireland for booking vaccinations. Due to the dynamic development of our company, we need to expand our team with more talented people!

Overview of the role

As an Junior IT System Training Specialist you will be responsible for providing training of our medical system to the new and existing clients as well as to internal stakeholders to spread the knowledge of the system. Your role will involve domestic and international delegations (frequency few times a year when there is a need for such training) to provide the training to our new customers such as hospital and clinic personnel: reception and administration, radiographers and radiologists as well as local IT teams. You will be responsible for coordinating all training activities, training materials and providing training itself. In addition to that you will be working closely with the product team to document all new features of the system, providing a demo of it to external clients and internal teams and ensuring that the documentation of the system’s new functionality is always up to date and communicated.

Responsibilities

• Planning training sessions and organising all the details and communication with the clients

• Preparing scripts and plans for the trainings 

• Preparing and configuring the system prior to the training

• Conducting training of the system both theoretical and practical sessions with users

• Taking ownership of the questions asked during training and ensuring the answers are provided to the users

• Preparation and ownership of training materials: both written instructions and recorded training materials

• Ensuring that materials and instructions are always up to date

• Being up to date with each new functionalities in the system - updating materials after new functionalities, writing or recording instructions, performing demo for the clients and internal teams 

• Preparing demonstrations for new prospects or clients: assisting in setting up the environment, preparing data or presenting the system

• Creating content for the newsletter to the clients regarding new system functionality and plans

• Cross-training of new employees, showing the system, internal employee training

Requirements

• Excellent customer service skills, communication and presentation skills

• Good analytical skills and ability to understand complex system workflows

• Very well organised and independent

• Fluent English oral and writing 

• Fluent Spanish oral and writing 

• Ability to write functional system documentation both in Polish and English language

• Graduate with desire to work in IT company 

• Availability for domestic and international delegations (frequency few times a year depending on training needs)

We offer

• Wide development opportunities in an international and rapidly growing organisation

• Possibility to work in English and Spanish with international colleagues and clients

• Ability of part time employment but with the availability for delegations if required

• Participation in ambitious and innovative projects that improve the work of the medical sector

• Work-life balance, flexible working hours

• Non-wage benefits (including: Multisport card and group life insurance), good working atmosphere and integration meetings