Technical Support Specialist
Support
Technical Support Specialist
Anixe
Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
Grafana
Graylog
Linux
Agile
Scrum
SQL
Mongo
Databases
Job description
Online interview
As a Technical support, you will focuse on providing individualized customer-oriented support on various web applications issues in multiple destinations across the world. You will be handling any kind of issue that end users encounter, from small seemingly insignificant to major complex problems in order for applications' components to run smoothly and clients get maximum benefits from them. You will be evaluating the quality of provided solutions, by supporting the team commencing of regular release testing.
Ideal candidate should have:
- 2+ years of experience on similar role
- Working knowledge of SQL, Mongo and other database
- Knowledge of continuous improvement and continuous deployment solution
- Working knowledge of Linux, Grafana, Graylog
- Understanding of Agile/Scrum methodology
- Excellent communication skills
- Fluent English
- Attention to details
- Analytical mind and problem-solving attitude
- Programming experience in scripting languages will be a plus
Main responsibilities:
- Respond to clients' issues within SLA
- Execute test cases, analyze results, document testing phases, identify deficiencies and report bugs and errors
- Prepare test scripts and scenarios and monitor of existing ones
- Create automated solutions wherever possible
- Review and analyze system specifications
- Builds monitoring for his/her own component
- Identify processes bottleneck and suggest actions for improvement
- Review and analyze system specifications
- Analyze and Resolve day-to-day enquiries (e.g. system performance, customized reports, database modifications, etc.) acquired from clients in order to provide the best possible solution
- Communicate with clients on a daily basis in order to discover details and understand user needs
- Acts proactively to manage stakeholder satisfaction and expectations, including estimated timelines
- Close cooperation with the software development team
- Ensure compliance with software standards and requirements
Perks we offer:
- Individual development path, conferences and trainings
- Interesting projects for the travel industry
- Flexible working hours (core hours 10am - 2pm)
- Private healthcare and Multisport card
- Free language lessons (English, German, Spanish)
- The company’s corporate library
- Free fresh fruits and sandwiches
- Modern office in the city center
- Regular social events
We kindly inform that we will contact only with chosen candidates within 2 weeks from applying date.
P.S: Wondering what data we store and why when you're applying to our job openings? You can always check our GDPR-compliance Privacy Policy
I hereby consent to my personal data included in this CV being processed for recruitment purposes by ANIXE Polska sp. z o.o. having its registered seat in Wrocław, at ul. Grabiszyńska 251A, 53-234 Wrocław.