IT Service Desk Specialist
Other
IT Service Desk Specialist
Anixe
Wrocław
Type of work
Undetermined
Experience
Junior
Employment Type
Permanent
Operating mode
Office
Tech stack
Hostmon
Pingdom
Datadog
New Relic
Job description
Ideal candidate will have:
- Documented experience in the field of IT environment or IT-related research
- High availability to work on day and night shifts (12-hour shifts)
- Ability to evaluate graphical data from monitoring tools
- Ability to analyze the unusual performance of applications, platforms, infrastructure
- Ability to work under pressure and ability to cope with difficult situations
- Ability to quickly learn and develop your own skills
- Attention to detail and divisibility of attention
- Ability to communicate in English at a professional level using technical vocabulary
- Basic knowledge of Microsoft Office (Word, Excel)
- Knowledge of ITIL processes will be an asset.
- Knowledge of Grafana, Hostmon, Pingdom, DataDog, New Relic will be an asset
- Knowledge of Putty, Cygwin, Grep, Cmd will be an asset
- Knowledge of Bash will be an asset
- ISTQB certificate will be an asset
Your key responsibilities:
- Constant monitoring of applications, platforms, infrastructure
- Resolving tickets, analyzing log files
- Implementation of configuration improvements
- Optimization and automation of the workflow process
- Creating hardware and software monitoring tests
- Performing regression tests
- Make sure that the services offered by Anixe are available in accordance with the SLA
- Create daily reports to allow smooth change forwarding.
- Proactively communicate with clients using customer notification tools
- Keep learning and adapt to dynamic changes depending on the development of technology and knowledge sharing inside and outside the team
Perks we offer:
- MultiSport athletic program
- External training, conferences
- Beverages and sandwiches
- Private healthcare and group insurance
- Foreign languages lessons (English, German, Spanish)
- The company's corporate library
- Well-communicated location and safe place for bikes
- Inspiring team events and outings
- A welcoming and friendly work environment
We kindly inform that we will contact only with chosen candidates within 2 weeks from applying date
P.S: Wondering what data we store and why when you're applying to our job openings?
You can always check our GDPR-compliance Privacy Policy
I hereby consent to my personal data included in this CV being processed for recruitment purposes by ANIXE Polska sp. z o.o. having its registered seat in Wrocław, at ul. Grabiszyńska 251A, 53-234 Wrocław.