UX Research Ops

Job Description

A hybrid work model requires at least one day a week in the office.

We are looking for people who:

• Have 2+ years of experience in a UX Research Ops or UX Researcher role
• Have experience in coordinating research projects involving multiple stakeholders / subcontractors (eg. participant recruitment agencies, research agencies, analysts, researchers, project managers)
• Understand the UX Research role, its requirements and characteristics
• Can look at research processes holistically, find creative solutions to operational problems and implement scalable improvements
• Know how to manage complex tasks and projects, as well as their own roadmap
• Are comfortable with working as individual contributors and value autonomy
• Respect research economics (agile research)
• Communicate well in English, both speaking and writing (at least B2)
• Communicate well in Polish, both speaking and writing (at least C1)
• Have experience using supporting tools in daily UX Research jobs like Maze, Lime, and SPSS.

In your daily work you will handle the following tasks:

• You will be working in the technology department and be responsible for creating and developing UX Research Operations
• You will work closely with UX Managers, UX Researchers, Design Ops, Data Analysts, Security specialists and the Legal team
• You will implement, maintain and develop solutions that will streamline the UX Research processes (eg. cooperation with research and recruitment agencies, implementation of new research methods and tools)
• You will establish and maintain cooperation with new, international research partners (eg. in Czechia and Slovakia)
• You will look for research optimization opportunities and implement scalable solutions
• You will coordinate the development of our internal quantitative research tool
• You will be the go-to person for research good practices

Why is it worth working in our team:

• We are a data-driven organization with high UX maturity - product decisions are based on research findings.
• Our UX Research Community is big and experienced - we have various skills (quantitative and qualitative) and we love to share our knowledge and experience.
• We work with stakeholders from various departments and our challenges are never boring.
• We have a rich toolset that helps us carry out and analyze research.
• We value creativity and experiment a lot.
• Personal and team development is our priority and we invest in training, courses and mentoring.
• We organize the only UX Research conference in Poland - UX Research Confetti.
• The IT team is made up of over 2300 members who have shared their knowledge at multiple conferences, such as Warszawskie Dni Informatyki, Code Europe, UX Poland and co-create a blog: allegro.tech

What we offer:

• Thrive in Our Workspace: Enjoy well-located offices with amenities like fully equipped kitchens, secure bike parking, ergonomic workstations (height-adjustable desks), and interactive meeting spaces designed for collaboration.
• Enjoy an Annual Bonus of up to 10% of the annual salary gross (depending on your annual assessment and the company's results)
• Choose Your Benefits: Customize your compensation with a cafeteria plan offering diverse options like medical coverage, sports/wellness packages, lunch subsidies, insurance, and purchase vouchers.
• Sharpen Your Skills: Enhance your professional development with company-sponsored English classes tailored to your role and access to a generous training budget. Grow through our internal educational platform, MindUp, offering courses on everything from work organization and communication to cutting-edge technologies.
• Work with the Best Tools: 16" or 14" MacBook Pro with M1 processor and, 32GB RAM or a corresponding Dell with Windows (if you don’t like Macs) and other gadgets that you may need
• Collaborate with Experts: Join a team of top-tier specialists and experts in their respective fields, fostering a culture of knowledge sharing and growth.
• Own Your Work: Enjoy a high degree of autonomy in organizing your team's work. We encourage experimentation, continuous learning, and taking initiative.
• Engage and Connect: Participate in company hackathons, team-building events, and "Team Tourism" trips to strengthen connections and spark innovation.
• If you want to learn more,  check it out