Associate Cloud Support Engineer (French or German speaker)

Are you excited to innovate problem-solving and provide top-tier technical support?

Are you inspired by the idea of shaping the digital journey of billions of users globally?

Join our world class Technical Support team

Our team is dedicated to becoming the most reliable technical support services partner, committed to ensuring the uninterrupted operation of our customers' online businesses. We leverage tools, established processes, and extensive expertise to effectively identify and address product, platform, and customer-related issues. Our mission involves providing comprehensive managed services, enabling us to safeguard our customers' online presence.

Partner with the best

Join our Technical Support team! Work to diagnose and resolve a wide range of challenges on the Akamai Connected Cloud. During the initial 3 months, you will engage in training sessions and online courses. Our ultimate goal is to equip you with the expertise needed to collaborate with mentor and proficiently handle support tickets as you progress in your role.

As an Associate Cloud Support Engineer , you will be:

• Being a trusted partner for troubleshooting complex technical issues for EMEA accounts
• Leading technical investigations across Akamai Connected Cloud Platform
• Taking a ownership of customer issues and collaborate across time zones
• Continuing to build your technical skills as you progress in your career
• Utilizing and maintaining the Knowledge Database with a focus on continuous improvement
• Providing feedback into improving our internal tools, procedures and working towards becoming an SME

Do what you love

To be successful in this role you will:

• Be a student or alumnus in Software/Network Engineering, or another STEM related field or be technically trained
• Be fluent in spoken and written French or German and English and possess excellent communication skills
• Demonstrate an understanding of basic principles of internet protocols such as DNS, HTTP, SSL, TCP/IP and caching
• Have knowledge with Linux specifically in Bash/Shell command line environment

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.