Technical Support Specialist
Support
Technical Support Specialist
airSlate
Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
B2B
Operating mode
Office
airSlate
airSlate is a global SaaS technology company that serves over one hundred million users worldwide with its electronic signature, document management and workflow automation solutions, which include signNow, pdfFiller, DocHub, WorkFlow, Instapage, and US Legal Forms.
Tech stack
JIRA
Kibana
HTTP
API
Job description
airSlate welcomes a talented Technical Support, a professional who will join a project for SignNow team.
signNow is an electronic signature solution that enables businesses with everything they need to quickly and efficiently send and eSign their documents.
Responsibilities:
Responsibilities:
- Resolving all types of technical support issues received via ticketing system, chat or phone;
- Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner;
- Consulting our clients of implementing our solution;
- Updating Help Center documentation and knowledge base.
Requirements:
- Experience 1+ year on a Technical Support position in IT company working directly with B2B customers;
- Customer service skills and passion for helping others;
- Fluent English, excellent grammar and writing skills;
- Flexibility in work hours to accommodate US market;
- Experience working with Google Chrome “Developer tools”;
- Basic knowledge of Jira and Kibana will be a plus
- Experience working with integration platforms (e.g. Zapier\MS Flow) and CRMs (Salesforce\Netsuite) is a plus.
Will be a plus:
- Basic understanding of HTTP requests and responses structure;
- Basic understanding how API works.