IT System Engineer

AFL is a leading provider of fiber optic solutions for broadband networks, data centers, energy infrastructure, and other applications. We manufacture, engineer and install fiber optic products and associated equipment. This includes: fiber optic cable, fiber optic connectivity, fusion splicers, test and inspection equipment. With its corporate headquarters located in Duncan, South Carolina, AFL also has operations in several locations across the United States, Mexico, Canada, Europe, Asia and the South Pacific, and sells its solutions, products and services around the world.

Your responsibilities

• Provide technical support across the company in person or over the phone. Triage IT support incidents, resolve and/or transfer to the appropriate group (Incidents may come in via Phone/Walkup/Email/Service Portal)
• Evaluate documented resolutions and analyze trends for ways to prevent future problems
• Alert management to emerging trends in incidents
• Assist in software releases and roll-outs according to Change Management best practices
• Build rapport with business end users and business stakeholders
• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Apply diagnostic utilities to aid in troubleshooting
• Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Our requirements

• College diploma or university degree in the field of computer science and/or 4+ years equivalent work experience
• Knowledge of advanced computer hardware
• Experience with desktop and server operating systems, including Microsoft and Linux
• Extensive application support experience with Microsoft suite of products
• Working knowledge of arrange of remote administration and diagnostic utilities, including Microsoft SCCM and SCOM
• Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes
• English level: B2
• Empathy - if you can apply it in your daily work
• Punctuality - we work from 7:00 a.m. to 3:00 p.m.
• A good knowledge of the Polish language

What we offer

• Stable employment conditions based on an employment contract
• Opportunity for development in the newly opened, the only factory in Poland
• Prepaid Pluxee cards
• Rich package of private medical care paid by AFL (employee share: 1 PLN, more than 3000 medical facilities throughout Poland)
• Life insurance policy paid by AFL
• Additional group life insurance
• Joint events
• Practical and great quality onboarding gifts
• Sport cards
• Opportunity to have a real impact on the creation and improvement of processes

If you are interested please send your CV in English